I've got the same problem here, with a Nokia 5200.
It first started to have a bad reception recently, then the battery started to need to be recharged more often.
I first thought it was because of my operator, and thought it was normal that the battery would last less than before with such a bad reception. But I tried my Sim card on some other phone, and the reception was good...
I just noticed more recently that the battery had swollen.
The phone is less than 2 years old and it is the original battery in it.
It have never suffered from bad treatment.
From what I've been reading here, going to a Nokia Care Point will not help me.
It's a phone I bought in Norway, but I'm now living in Belgium, so I will not be able to go back to the shop where I bought it.
I think that, seeing the amount of messages about this specific problem and even with this 6 months warranty rule,
Nokia should do something. It's appearing clearly that there is a problem with the BL-5B batteries, and the Nokia's customers who hare having problems because of this battery should be treated like the ones who have had problems wth the BL-5C batteries. A free replacement, and excuses would be welcome, unless Nokia believes it can afford loosing customers.
Acually, the only thing that makes me still using Nokia products is it's ranking in the Greenpeace' "guide to greener electronics", but after having so many problems with Nokia products, I see no reason not to encourage Samsung which is 2nd in the "guide for greener electronics".
I am seriously awaiting for a positive answer, unless I will definitively quit using Nokia's products, and never guide my friends and family to buy any Nokia phone.
I suppose technically Norway is not in the EU hence the non validity of the warranty.In any case, the warranty on batteries is only six months so returning it to a Nokia Care Point is not going to achieve anything for you.
The BL-5C recall was due to a different issue and not necessary the batteries bulging and should not be confused with the issues you are having which is more than likely due to improper charging..
Lastly, this is a user to user forum. Although it is frequented by Nokia employees, they are here in their personal capacity and so you may not get an official reply. You should use the "Contact us" tab to the top right of this screen if you wish to contact Nokia directly regarding this issue.
Thank you for your answer.
I sent the same message to Nokia's contact but I would like to try to federate more people in order to obtain reparation, that's why I'm also writing here.
Norway is included in the warranty, but you are right, it does not help.
It is really difficult to prove that you haven't done something. How can I make the proof that I have NOT over charged my battery ? I can only say that I have been using the original Nokia charger, that I always checked the phone's message for full chargin. It's a question of security, a question of money and an ecological question too.
So here I am, I just can say I did nothing wrong; and Nokia can keep accusing the users of misuse sometimes without any proof. Doing this, they can sell defect products wich apparently can be dangerous (will the battery explode? suspense...). Nowhere is written that after 2 years of use the battery would have this problem.
When I bought a Nokia phone, I had to trust them (as you can't really try before you buy), but Nokia won't trust me when I tell them I've been using their product normally.
Also, I think it is a good thing that Nokia is recycling, but making phones and equipments lasting longer would be even more ecological.
Phones that breaks apart after 2 years seems to have become the rule.
Well, i guess that all the othermanufacturers are acting the same way... yerk!
2009-11-10 12:49 - edited 2009-11-10 12:56
A common cause of battery bloating/bulging is overcharging. This is why you often see warnings to not leave the battery charging for more than 24 hours. I suppose from your point of view it is impposible to prove that this wasn't the case either.
I am not a battery expert but I would have thought that had it been due to a defect in the battery, it would not have taken 2 years to start bloating. I also read somewhere that Lithium Ion batteries are only expected to last 2-3 years even if they are unused. Personally I've never has a phone battery last longer than 4 years.
At the end of the day, batteries are consumables. I can't remember how many sets of rechargeables I've had to replace onthe Siemens cordless phones I have at home.
Simple as that, I changed my cell phone brand into Samsung. Very happy about their customer care. They know how to deal with defect batteries at least... They know that giving me a new battery will increase their chances of selling me another Samsung cell phone. Nokia did not resolve that equation, I think... Which indeed is sad, because I actually liked the Nokias I've had for over 10 years!
BTW, how old was your phone?
BTW, is it dangerous ? If it is, how can nokia not say that after 2 years the battery may explode ? Even if they would have written it somewhere, don't you think they should find another technology for their batteries ? A car battery do not explode when it gets old, for example, and if it does then the manufacturer is in trouble. So, a battery is a consumable, ok, after a determined time it woud be acceptable if it would have less or no autonomy at all, but it should not burn or explode nor than deteriorate my phone. All this considering I have been using my phone in a strictly normal way, wich is difficult to make Nokia believe.
There is a risk of it exploding now that it is bloated. The risk is not age related. I suppose you could say that the bloating is a warning that things are not right. It is not likely to explode under normal circumstances.
Actually I meant how old your samsung was when they replaced your battery for free. My experience with Samsung is they have a similar warranty with regards to batteries.
I just checked. Samsung have a 12 month warranty for batteries.
I don't know why they did not ask you the age of the phone. Maybe it is because the model you have is a new model and the oldest phones are still under warranty. However, I know of someone who was asked proof of purchase and told that his battery was no longer under warranty. My point is, you would probably have had the same response from Samsung if your phone was 2 years old.
Another thing to note that most service points are run by contractors nowadays. The way you are treated could vary from one to the next. I wouldn't even be surprised if some service centres even do multiple makes of phones.
You may be right here. It's an Omnia HD (GT-i8910) which is not yet 12 months out in Sweden.
Ok, I will be happy for at least another 5 months, then...
If they turn me down, I'll try to find a *nice* Nokia Service Point, and might as well consider buying Nokia again in the future.
Thanks for taking your time.
2010-09-14 6:32 - edited 2010-09-14 6:34
I also faced the same issue. My Nokia phone 3230 battery BL 5B has been expanded in oval shape and backup time has been reduced .
Is there any solution for this?
If anybody found the solution, kindly let me know.
I had EXACTLY the same problem as everyone here. I contacted my local unfriendly Nokia repeair centre only to be told it is not covered under warranty, 6 month blah blah...(I think Nokia service is allergic to the word warranty). Anyway this does not apply to Australia as we have separate consumer laws that ANY company trading in Australia have to abide by. However arguing this point with Nokia is time consuming and non productive, so I did the next best thing. I got an iPhone.
Bye bye Nokia with their useless buggy devices and worthless warranty to what is clearly a MANUFACTURING DEFECT (repeat slowly).
yes! the same problem with my battery also......... My BL-5J battery for my nokia 5800 xpress music every time buljes out giving a ovel shape....... this is the third time i baught the battery and the same problem arrises........... give me a sollution????
Got C1-01 which uses BL-5C..Right after 14 months the battery expanded...Is this what NOKIA brand stands for?I would never go for NOKIA again...