[aaronwils]

I won the black Nokia Monster WH-920 Purity headset at the Window into event last May (30/05/12) , there is no sound coming out of the left earplug. The product has a 12 month warranty but on taking it to Care point in Kilburn and are refusing to arrange a replacement or to help further because the serial number brings up no data on their system. Essentially I am the victim of a procedural error and the lack of support from the care centre shows no care at all!

I am not a happy customer. Can someone take ownership of the issue and get in touch please?

[aspergerguy]

@aaronwils

Interestingly I received a free WH-920 and although it says 12 month warranty upon the box, letter included from Matt Channing (Head of Customer Care UK) intimated that only a 6 month warranty was applicable which is standard for Nokia accessories; as it has not been purchased there are I believe no statutory rights applicable.