Search Discussions:
Showing results for 
Search instead for 
Do you mean 
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: Charger exchange program

Employee
Posts: 4

Charger exchange program

Nokia has today initiated a charger exchange program for the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.

 

More information is available in:

http://chargerexchange.nokia.com

 

 

Please use plain text.
Mobile Guru
friedbrains
Posts: 2,506

Re: Charger exchange program

so, it is only the chargers made by BYD that is affected?  what about the others like those made by ASTEC?
Please use plain text.
Mobile Emperor
psychomania
Posts: 28,502

Re: Charger exchange program

It's only certain ones made by BYD that are affected.  The ones made by other firms don't have this problem.

 

BYD is covering the cost of the replacements according to an article on the BBC website. 

Please use plain text.
Employee
Posts: 4

Re: Charger exchange program

Correct, BYD only.

 

And, as I mentioned in my first post, the potential product quality issue concerns only a limited number of chargers that are manufactured within a certain period of time: AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.

 

 

 

 

Please use plain text.
Advisor
Nokiabear
Posts: 18

Re: Charger exchange program

I picked this up on a BBC news report this morning which advised checking on Nokia's website.  BUT first of all, it took some searching to track down the specific - and separate - website for the charger exchange scheme. At this moment, that site is NOT sign-posted from Nokia's main site.  That's poor customer care ...

 

Second, just how many people have any idea what is the model number of their charger?  It took some squinting with a bright light and a magnifying glass eventually to identify mine.  There's no indication on the Nokia charger exchange site of what model of phones the affected chargers are intended to work with.  Believe me, that's what every users will know, not the charger model number. It could help allay a lot of unnecessary concern if that information was provided up-front.

Please use plain text.
Employee
Posts: 4

Re: Charger exchange program

Hi Nokiabear,

thanks for your feedback. I've approached the website people and they will now make sure that the charger exchange website link will be more visible in Nokia's main sites.

 

Regarding the devices, just to clarify: this exchange does not impact any Nokia mobile device. It is only about these particular chargers which have been sold with a number of different device models.

 

Anyone not able to determine the identification number of the charger can bring their charger to their local Nokia Care point. The staff there will be able to assist.

Please use plain text.
Mobile Overlord
grschinon
Posts: 10,192

Re: Charger exchange program

Associating charger models with phone models isn't really possible. Many phone models ship with different chargers during the course of their production.

Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Please use plain text.
New Member
Posts: 1

για σας

 
Please use plain text.
Sage
liam182
Posts: 482

Re: για σας

[ Edited ]

Is this the small pin charger like the one for N95?

Message Edited by liam182 on 25-Dec-2009 03:48 PM
Please use plain text.
Employee
Posts: 4

Re: για σας

Hi,

the AC-3U, AC-3E and AC-4U chargers have the "small" 2mm DC plug. A similar 2mm plug is used in the charger models that come with the Nokia N95 sales package. 

 

However, the AC-3U, AC-3E and AC-4U chargers subject to the exchange program have not been sold with the Nokia N95.

Please use plain text.
New Member
ambparker
Posts: 8

Re: για σας

Regarding the devices, just to clarify: this exchange does not impact any Nokia mobile device. It is only about these particular chargers which have been sold with a number of different device models.

Please use plain text.
Technical Expert
michaels
Posts: 8,524

Re: για σας

Correct, it referred to the chargers only.


Nokia Lumia - the fastest growing smartphone

If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Please use plain text.