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Nokia Purity Pro headset - Mic is not working

New Member
architect7
Posts: 2
Accepted Solution

Nokia Purity Pro headset - Mic is not working

Just picked up an open-box pair of Purity Pro headphones on Amazon and loving them so far.  However, I can't seem to get the mic to work with my Nokia 928 or with my laptop.  I can get the microphone to show activity in the built-in configurator in Windows 8 but it will not work in Lync 2013.  Not faint or distant, just zero sound is captured by the mic.

 

Additionally I can't get the headset to reset per this article:  http://www.nokia.com/us-en/support/product/bh-940/faq/?action=singleTopic&topic=FA108573

 

Anything else I should try before returning these?  Thanks in advance!

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New Member
architect7
Posts: 2

Re: Nokia Purity Pro headset - Mic is not working

Ordered another pair that works flawlessly out of the box, first pair must be defective so I am returning them.

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