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6300 call dropping

Registered Member
Posts: 2

6300 call dropping

Have just moved to O2 from Orange and changed all company phones to 6300s. Users are complaining about poor battery life and bad reception/call dropping. A conversation with O2 has led me to believe that I need to 'switch off' G3 as the phone is trying to connect only to G3 enabled stations and is ignoring G2 ?

 

My problem. Can't see how to do this on the phone. Am i being stupid or missing something obvious ?

 

Dave

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Mobile Emperor
psychomania
Posts: 28,331

Re: 6300 call dropping

The 6300 is not a 3G phone so the advice about switching that off does not apply.

 

Were the phones previously locked to orange and have orange firmware (i.e orange branding within the menus)?

 

 

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Registered Member
Posts: 2

Re: 6300 call dropping

No, sim free. Strange that O2 should give that advice. These phones came highly recommended, but I need to resolve the call dropping/poor signal so am open to ideas.
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Mobile Emperor
psychomania
Posts: 28,331

Re: 6300 call dropping

Poor advice from networks never surprises me.  They all use scripts instead of real knowledge now.

 

The decrease in battery life, poor signal and call dropping suggest that you are in a poor O2 2G coverage area.  You were probably lucky before to be in a strong orange 2G coverage area.  When a signal is poor the phone tries to compensate which increases the power drain.

 

If it's happening to every phone the only real option I can see is to ditch O2 and return to orange.

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