[trisha54]

My 6600 slide starts up but complains that "Phone memory almost full. Delete items?" but before I can select any to delete, the backlight turns off and won't come back on or turn off fully.  Only way to continue is remove battery to reboot.  But then the same thing happens.  There are way too many messages stored, I know, but just can't delete any.  Is there a way to access with the computer and do the deletes?  Or any other help appreciated.

Thanks

[trisha54]

I also think the backlight is faulty as it turns off almost instantly and so I can't see how to navigate around the phone to resolve the above problem.  (It's the phone used by my daughter and so I'm not used to the UI).

[Luk_it]

Try to download the OVI Suite, on the Nokia site, and delete the messages by pc.

You can also delete the memory of the card by a card reader but in this way you will lose all data !

The display off after ten seconds is a bug and all we are waiting for a firmware update.

[deepestblue]

trisha54, you can try booting the phone without the memory card. This might help.

You should consider lucky if you are able to connect your phone in PC Suite mode to your PC and back up the contents.

If it doesn't work out, then your only way is to take it to a Nokia Care point, as too many messages in the inbox would saturate the memory, and you will have to re-flash the firmware in order to get it working properly.

Message Edited by deepestblue on 27-Jan-2010 02:44 PM

[trisha54 · Accepted solution]

Thanks for your help.  Following suggestions and after much reading of this discussion forum, I think I've got the phone back to normal.  To help others I thought I'd try and record what I did.

Firstly, I downloaded an up to date version of PC Suite - my previous version couldn't even recognise the phone.

Then I ran i, connected to the 6600 and managed to 'see' the messages.

I ran the backup facility but without messages being included and successfully saved the backup file. (I previously tried to include messages but it ran all night and didn't finish - perhaps I am too impatient!)

I ran backup to try and save messages on their own, but this would not complete either so it was a waste of time

I couldn't delete batches of messages as the rubbish bin icon was greyed out.  I could open messages and delete individual ones but that was going to take a long time, so I gave up on that.

I was able to select a couple of dozen 'important' messages and export them to a .csv so as not to lose them completely.

Then on the phone, I managed to get to the power saver and sleep mode setting and turn them off, which kept the display alive for a little longer.

On the phone I ran restore factory setting - the get rid of all data version

Then through PC Suite I ran the update software and got the latest version of software for the phone.

Finally I ran the backup again but this time selecting the restore icon and copied the contact list etc. back to the phone.

It seems to work.

The main user will be giving it a vigorous test today, I'm sure!

Thanks again.

[deepestblue]

Actually, responses like this are rarely seen on the boards. Thanks for posting with this much details.