[kamran_qadir]

Hi

My asha 306 restarts after some time, specailly when taking picture, it take more time to capture and when saving, it restarts. similarly when watching photos or playing videos, it restarts. I am unable to figureout the issue.

Is that memory card issue or some software problem?

Kamran

[ng85]

You can check this by removing the memory card & starting again-

If the problem resolves then its the memory card. You should scan the card with windows explorer scan & fix option. A word of caution- it may remove some of your photos so do take a backup of them.

If the problem still occurs then follow the instructions below-

Connect your phone to a computer & select Nokia Suite mode. If you do not have Nokia Suite on your pc you can download it from here. Now open the Nokia Suite & click on the “green icon of arrow pointing downwards”.

If any updates are available they will be shown in ‘green’. If not you may reinstall the current version. Reinstall option is shown in ‘blue’. If no option to reinstall is shown, please wait for sometime it will become visible.  Then the Nokia Suite will download the new software version of the phone. After it you will be prompted to take a complete back up of the device content. Please do not skip this step as reinstallation/update will erase all the personal data from the phone like contacts, messages, calendar entries etc.

Please note that if you have set a memory card password & you have forgotten its code then take a backup of the card data also as the card will be locked after update and can only be unlocked if you enter the correct code or by ways mentioned in this thread.

Also note that while updating the device ensure the following things-

1. The device is full charged.
2. The internet connection Is of good speed & has a backup in case of power loss.
3. The PC should also be connected to back up power source as if the process is interrupted the phone may go dead. More on update failure & its remedies here.
4. Please do not run any resource intensive programs in the background while updating as it may freeze the PC which in turn will lead to a dead device.
5. Ignore all the windows pop-up notifications about device being disconnected.

DO NOT DISCONNECT THE PHONE UNTIL UPDATE IS COMPLETED.

1. It will be better if you disable security keyguard & PIN code request before proceeding with Update/Reinstallation.
2. Sometimes the device may show Test Mode. Do not panic & DO NOT remove the cable. Let the process complete.

Also check out this video on YouTube with instructions for update.

If problem persists, please visit the nearest Authorised Nokia Care Centre. You can find one near you by going to www.nokia.com/support.

[Srikanthsd]

Try with a different memory card.
If the problem still persists, backup the important data and reinstall firmware with Nokia suite or visit Nokia care with proof of purchase.