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Asha 311 Social app problem

Contributor
LevanKakubava
Posts: 8

Asha 311 Social app problem

I have this problem with Social app on Asha 311 - right after welcome screen and acceptance of terms follows "getting services" message and then "Service temporarily not available. Try again later." message follows in a few seconds. Well I've tried it later for many times now and all the same.

 

So my question is, is service still available and there is some connection problem, has it been suspended or maybe it's market/area (Georgia) dependent?

 

Thanks in advance!

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Mobile Sensei
adrianhughes
Posts: 9,594

Re: Asha 311 Social app problem

hi mate,

have you checked the condition of your SIM card and that your network carrier data settings are correct and activated? try again tomorrow and see what happens.
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New Member
silviasmeu
Posts: 2

Re: Asha 311 Social app problem

I have the same problem with the Social application, but also with Facebook and Twitter applications.

 

Also Nokia Store and EA games gift application don't connect to internet. I get this message when I open these applications: "Unable to open this page. Check your connection or try again later." Neither Internet radio, weather or WhatsApp applications can't connect.

 

So basically the browser is connecting to internet, also chat and mail applications, but other applications that should connect to internet are not working.

I tried on mobile data and also on Wi-Fi, but the same problem, even when I updated the software or when I restored the factory settings.

 

Does anyone have a solution for this?

 

Thank you in advance!

 

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New Member
hunterxyamani
Posts: 2

Re: Asha 311 Social app problem

i have the same probleme ><! it's really annoying :/

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Moderator
aleisha11
Posts: 2,953

Re: Asha 311 Social app problem


silviasmeu wrote:

I have the same problem with the Social application, but also with Facebook and Twitter applications.

 

Also Nokia Store and EA games gift application don't connect to internet. I get this message when I open these applications: "Unable to open this page. Check your connection or try again later." Neither Internet radio, weather or WhatsApp applications can't connect.

 

So basically the browser is connecting to internet, also chat and mail applications, but other applications that should connect to internet are not working.

I tried on mobile data and also on Wi-Fi, but the same problem, even when I updated the software or when I restored the factory settings.

 

Does anyone have a solution for this?

 

Thank you in advance!

 


The error means you do not have an active internet connection. If you will use the data connection, please make sure that you have GRPS settings. This can be obtained from your network provider. For Wi-Fi, please make sure that it allows you to connect to it. To isolate this, try other Wi-Fi connection. Please note that there are some Wi-Fi connection won't allow you to connect to it even though they are visible in the list of available Wi-Fi. 

 

You can try these steps:

 

  1. Go to Menu
  2. Select Settings
  3. Select Connectivity
  4. Select Net connection
  5. Select Ask first
  6. Then, go back to Connectivity
  7. Select Mobile data
  8. Turn on the Mobile data

The above steps will prompt you to choose which connection you want to connect. 

 

Hope this helps. :smileyhappy:

 


Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

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New Member
silviasmeu
Posts: 2

Re: Asha 311 Social app problem

Unfortunately it doesn't help because I have an active internet connection, otherwise the browser and the mail and chat applications won't work (as I said in the previous post, only these applications are connecting to the internet).

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Contributor
LevanKakubava
Posts: 8

Re: Asha 311 Social app problem

silviasmeu noted, other apps requiring internet connection (S40 and Opera mini browsers, mail, store, weather, internet radio) work just fine...

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Moderator
aleisha11
Posts: 2,953

Re: Asha 311 Social app problem

You may try to do a soft reset. Your files won't be deleted so it is safe to do it. Soft reset can be done by going to Settings > Restore factory sett. > Settings only > Enter the security code. The default code is 12345 unless changed.

 

Hope this helps. :smileyhappy:


Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

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Sage
Wolf_49465
Posts: 99

Re: Asha 311 Social app problem

I would advice you to delete the active internet setting and create it manually..
Activate it and restart your phone....
Just done..
For manually creating the setting you may need to contact your customer care service..
They will provide you the details such as accespoint name,homepage, etc..
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Registered Member
Bhollajih
Posts: 1

Re: Asha 311 Social app problem

pls i'm also having d same problem. i cant also open the facebook and twitter social apps. PLS HELP.
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