[ihateit]

If You take a phone BACKUP and RESTORE it 3 or more times in a week.
May it AFFECT on Your device's sw ?

Give your OPINION to help nokia to provide a better services.

[farby]

Do not see any harm if you really need to do so that often ...

[Cadz]

uhm.. I have done hard reset three times this week.. my asha 311 lost it's introduction video on the app drawer..but the icon is still there. It only show the word nokia and plays the jivibg music of the introduction.. but the video doesbt play.

5 hours ago I hard reset.my phone but the introduction.vide is still missing.

[ng85]

Did you move the introduction video to any other folder? You can find it under collection.

[Cadz]

no..in fact i dont know where.that collection is located.

[Cadz]

okay..this is crazy. Now the pre-installed dictinary is missing.

[ng85]

Your device seems to be having too many problems. You need to update/reinstall the firmware.

Connect your phone to a computer & select Nokia Suite mode. If you do not have Nokia Suite on your pc you can download it from here. Now open the Nokia Suite & click on the “green icon of arrow pointing downwards”.

If any updates are available they will be shown in ‘green’. If not you may reinstall the current version. Reinstall option is shown in ‘blue’. If no option to reinstall is shown, please wait for sometime it will become visible.  Then the Nokia Suite will download the new software version of the phone. After it you will be prompted to take a complete back up of the device content. Please do not skip this step as reinstallation/update will erase all the personal data from the phone like contacts, messages, calendar entries etc. But do remember to unmark the Applications & games option.

Please note that if you have set a memory card password & you have forgotten its code then take a backup of the card data also as the card will be locked after update and can only be unlocked if you enter the correct code or by ways mentioned in this thread.

Also note that while updating the device ensure the following things-

1. The device is full charged.
2. The internet connection Is of good speed & has a backup in case of power loss.
3. The PC should also be connected to back up power source as if the process is interrupted the phone may go dead. More on update failure & its remedies here.
4. Please do not run any resource intensive programs in the background while updating as it may freeze the PC which in turn will lead to a dead device.
5. Ignore all the windows pop-up notifications about device being disconnected.

DO NOT DISCONNECT THE PHONE UNTIL UPDATE IS COMPLETED.

1. It will be better if you disable security keyguard & PIN code request before proceeding with Update/Reinstallation.
2. Sometimes the device may show Test Mode. Do not panic & DO NOT remove the cable. Let the process complete.

Also check out this video on YouTube with instructions for update.

If problem persists, please visit the nearest authorised Nokia Care Centre.

[Cadz]

...or should I remove the memory card instead prior to re-installation?

[ng85]

Yes. Do remove the card prior to reinstallation.

[ihateit]

Yeah !
Its good. After reset&restore my device mail services doesn't work. Nothing happened after clicking on mail icon.
What should I do?

[jeniferflxs]

I don't think it will affect the phone software.I haven't tried yet.