[prakasrgp]

Hello sir,

I have these following problems with my nokia asha 202 after the software update to v 20.36...

*Nokia Mail is not working

*Nokia Maps is missing

*Internet is not working properly

(when i try to connect, most of the time im getting alert as "packet data connection is not available".im sure that there is no problem with my service provider since i checked my sim with other handsets)

Here are my phone specs..

Phone Name : Nokia 202
Firmware Version : 20.36
Variant ID : 7026057865
Varian Name : Rm-834_nokia202_cv_india_var219829_black
Product Code : 059P4K5

My phone worked properly with the older version... so plz provide me solutions to this problems...

[ng85]

Connect your phone to a computer & select Nokia Suite mode. Now open the Nokia Suite & click on the “green icon of arrow pointing downwards”.

Reinstall option is shown in ‘blue’. If no option to reinstall is shown, please wait for sometime it will become visible.  Then the Nokia Suite will download the new software version of the phone. After it you will be prompted to take a complete back up of the device content. Please do not skip this step as reinstallation will erase all the personal data from the phone like contacts, messages, calendar entries etc.

Please note that if you have set a memory card password & you have forgotten its code then take a backup of the card data also as the card will be locked after update and can only be unlocked if you enter the correct code or by ways mentioned in this thread.

Also note that while updating the device ensure the following things-

1. The device is full charged.
2. The internet connection Is of good speed & has a backup in case of power loss.
3. The PC should also be connected to back up power source as if the process is interrupted the phone may go dead. More on update failure & its remedies here.
4. Please do not run any resource intensive programs in the background while updating as it may freeze the PC which in turn will lead to a dead device.
5. Ignore all the windows pop-up notifications about device being disconnected.
6. DO NOT DISCONNECT THE PHONE UNTIL UPDATE IS COMPLETED.
7. It will be better if you disable security keyguard & PIN code request before proceeding with Update/Reinstallation.

If any problem persists please visit the nearest authorised Nokia Care Centre.

[prakasrgp]

it says already my phone has the latest software version installed... even if i reinstall the software the problems that i have mentioned exists...

[ng85]

Then only thing you can do is visit authorised Nokia Care centre.

[prakashji]

My nokia asha 202 sw update provider not found so please help this problem

[Dhdhdharani]

Update again