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Re: Nokia Asha 311 browser refusing to use wifi

Registered Member
Zylian
Posts: 1

Nokia Asha 311 browser refusing to use wifi

The default browser refuses to use wifi, telling me to switch on mobile data for which my service rarely works at all, making it impossible to install 3rd party apps (jad files) which arent in the nokia store. All other internet apps are happy to use wifi.
Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

Experiencing that too. Some users here pointed that restoring to factory worked for them for sometime but later reverts back to this error. That's no solution.

Thought latest update will be correcting that but its still the same :smileysad:
Employee
armagon
Posts: 991

Re: Nokia Asha 311 browser refusing to use wifi

[ Edited ]

Have you tried updating the device SW to the 5.92 SW version (note: the update is currently only available via Nokia Suite, not via FOTA)? Updating should solve the issue. I just tried myself using using the browser on a device with that SW version and did not see the problem.

 

edit: also make sure you don't have Wi-Fi switched off from your device settings (settings -> connectivity -> Wi-Fi -> on).

---------------------------------------------------------------------------------------------

http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates
Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

I'm on 5.92 and the problem is still here. Just double checked now.

While every other app will use wifi first, stock browser still connects with mobile data and won't connect if mobile data is off, wifi being turned on all the time.
Employee
armagon
Posts: 991

Re: Nokia Asha 311 browser refusing to use wifi

Can you check what is the browser version from the browser settings menu (there's an "about" screen)? 

---------------------------------------------------------------------------------------------

http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates
Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

Sure. Here's it - 2.2.0.0.33

It was updated the first time i used it after flashing the firmware. So, think its the latest one.
Professor
satyam384
Posts: 419

Re: Nokia Asha 311 browser refusing to use wifi

Even i am facing th same problem ........ please solve this ????

Employee
armagon
Posts: 991

Re: Nokia Asha 311 browser refusing to use wifi

I tried to reproduce the issue with my collegue of mine and neither of us managed to make reproduce it.

 

could you try the following schenarios and see what happens:

 

*make sure you have "settings->connectivity->net connection" set as "ask first". does this change the behaviour in the browser?

 

if that does not change anything:

 

* remove the SIM-card from the phone and try to use the browser. Does it work with Wi-Fi then?

 

 

 

---------------------------------------------------------------------------------------------

http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates
Contributor
dranoel_030
Posts: 6

Re: Nokia Asha 311 browser refusing to use wifi

ITS not work :smileysad:
Sage
Aniefiok
Posts: 85

Re: Nokia Asha 311 browser refusing to use wifi

Seriously am facing the same problem,maybe the update will change all that.
Nokia is the best!!!
Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

Armagon: Tried everything and here's my result

Selecting 'Wifi First' or 'Ask First' makes no change in the behavior of Nokia browser.. It is still happy in giving priority to mobile data.

When without the SIM card, it does work.. It connects to wifi in that case.

Put in the sim and try back, it will use wifi the first time (or to say it better, it asks what to use). After the first connection, from every subsequent try, its back to its mood of using mobile data. Doesn't connect to wifi anymore.

Seems Nokia Browser being more properly integrated, has the special privilege to connect automatically with mobile data without asking.
Employee
armagon
Posts: 991

Re: Nokia Asha 311 browser refusing to use wifi

singhnsk:

 

thanks for the test result. One more question: which operator SIM-card are you using?

 

I will try to file a bug report of the issue internally, but the problem is that unless we have clear steps of how to reproduce the problem, there is little chance of getting any fixes done... :/ there is clearly some variable in your device which is different from my test device that we would have to try to figure out.

---------------------------------------------------------------------------------------------

http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates
Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

Hey Armagon

Primarily, i use SIM card of Docomo, but for testing purposes, i have tried it with Airtel and Vodafone and sadly the result is still the same.

I don't know why the problem doesn't appears for you. In any case, are you certain that the test devices that you used were not using Mobile Data instead? As in my case, even if i first connect it to Wifi network manually (from Settings> Connectivity> WiFi), it still uses Mobile Data (even though it shows connected to wifi) and if i turn it off, it starts saying 'No Network Coverage' or 'Mobile Data is turned off'. So, could be the case that it used mobile data in your case. Please try it with mobile data turned off.. Sorry if you tried it with data already turned off.

I don't know what else to say. Yes please file a bug report and if you need any more information (screenshots; etc) about the issue, I'm here to provide the details.

The issue is just only with Nokia Browser. All other apps be it WhatsApp or Opera Mini or Maps or VideoPlayer (YouTube streaming) work fine and happily ask me about how to connect before they connect.
Employee
armagon
Posts: 991

Re: Nokia Asha 311 browser refusing to use wifi

thanks for the infos again. We will look into this. 

---------------------------------------------------------------------------------------------

http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates
Advisor
Ishan_Dalal
Posts: 8

Re: Nokia Asha 311 browser refusing to use wifi

Not only browser but Nokia Chat app isn't working on wifi ..plz give me solution for this

 

Thank you

Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

Agree with Ishan ^ here.

Both chat and the mail app behave the same and are only happy in using mobile data and don't ask me about how to connect.

A great option to have will be a system wide setting which forces only wifi when the wifi receiver is turned on. That will do all the job.

Sorry i missed these apps as i don't use them often.
Employee
armagon
Posts: 991

Re: Nokia Asha 311 browser refusing to use wifi

We finally managed to reproduce and see the problem on one test device. However when cross-testing on an another device, the issue does not appear. This currently leads me to believe this could be a hardware issue and not a software issue. But I will try to dig more details on the topic. 

---------------------------------------------------------------------------------------------

http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates
Advisor
Ishan_Dalal
Posts: 8

Re: Nokia Asha 311 browser refusing to use wifi

Thanks 

Registered Member
rpashtekar
Posts: 1

Re: Nokia Asha 311 browser refusing to use wifi

I my case wifi works only for face book and music download, but the internet explore and nokia stores does not operate at all. also if mobile data is off wifi doesnt work
Mobile Visionary
singhnsk
Posts: 1,134

Re: Nokia Asha 311 browser refusing to use wifi

Armagon, adding a bit more here, Nokia Browser did work over Wifi initially. I can remember exactly that i have used wifi to watch videos and browse the web using Nokia Browse at my college. Mobile data was kept off to make sure that it doesn't use that.

The problem only started when i restored the phone back to factory and since then the problem is here. Could be a hardware fault too but I'm more confident its something wrong with the software.

Agree with Ishan about the Signal Reception. It keeps on fluctuating and sometimes drop to 30% even when the phone is sitting on the router. Anyways, this seems to be a hardware matter with the wifi receiver and i won't get into it much.