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Can you try the following troubleshooting steps:
1. Restore Factory settings:
End all active calls. Go to settings and restore factory sett. > settings only . Enter the security code. Default code is 12345 unless otherwise changed.
2. If still the same, try reinstalling the software. Connect the phone to Nokia suite, go to Software Updates section then click on the text reinstall.
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If that is the case, then try doing hard reset on the phone. Since this will delete all data on the phone, best to backup your data first using Nokia Suite. To do reset: settings and restore factory sett. >All
Default code is 12345 unless you changed it.
Default code is 12345 unless you changed it.
If this has helped you, you can help others by clicking the Star or "Accept as Solution"
