2011-12-28 22:16 - edited 2011-12-28 23:06
Sometime ago I wrote this in my blog: Conn. failed Wlan not found
And, like most of you who are now reading this post, I've spent hours trying to google a solution, totally without success. But at least, after so much reading and learning, I've come to a definite (and very teaching) conclusion: this issue is due to nothing less but a shameful bug in Symbian^3's DHCP client. There's no blaming the router's settings or characteristics, because with exactly the same routers and settings, most other phones can connect.
However, I always hoped that the Nokia crew were taking note of this bug and working on it, and I've spent months waiting for a fix in some of the firmware updates. I've done two updates since I got the phone (mine is a C7, but I believe it's a Symbian^3 "feature"), to no avail: disheartedly, both times I've seen that the bug remained there.
"Maybe in Symbian Belle?" I said to myself. "Of course. They can't be that blunt! The've got to fix it in Belle." So, yesterday I updated my C7 with the "leaked" Belle firmware and, you know what? Yes! They've been certainly working on the bug! This way:
So far, when trying to connect to some wireless routers we got the error message: "Conn. failed. Wlan not found". Now, after making us wait so much for Belle (and not yet officially released), there's no such message any more!
Oh, well, certainly we still can't connect to the router, but now the message reads: "Connection failed. Wi-fi netw. not found".
Nokia, this is un-be-lie-va-ble. I know you're reading this. Will you ever fix the mentioned problem in Symbian? It's no small bug, folks.
It still seems to be specific to some routers, as I have no problem to connect to most routers in my area (office, home, public hotspot...)
That's right, sir. It's specific to some routers. (I say it in my post: "...when you try to connect to some routers...")
But, as mentioned, with those same routers any other phone works. So, it's a Nokia thing. As a matter of fact, my Nokia C7 is the only phone I've had which can't connect to some routers. And it happens too frequently, I'm afraid. Frequently enough to not be able to rely on the phone when you go out (or even at home, which is my case). And that's what makes me put my C7 for sale, however much I like the handset and Symbian Belle: I simply can't rely on it.
Yes, is unbelievable....
Yesterday Nokia release Nokia BELLE here in México and the bug sill continues in my C6-01, but the difference is the error message is the same, ja ja ja ja ja.
It's a pity... for this reasons Noka has lost its prestige in all those years and SAMSUNG is now the number ONE.
My next device will be SAMSUNG or APPLE.
Bye, bye NOKIA.
2012-02-12 21:29 - edited 2012-02-12 21:30
After I have updated my N8 with Nokia Belle.
I have connection failed on 3G, Wifi and Wlan.
I can't come on internet now with my phone.
How can I solved that problem.
2012-02-14 12:25 - last edited on 2012-02-14 12:57 by Carltabi
Dear nokia,we are losing confidence in u,please find a solution to this "connection failed acess denied" problem.internet is the reason we buy smart phones,if you mess up the browser connections then we wil leave nokia for good.i have lost internet on my c7 after belle update its showin me " connection failed acess denied".anyone with solutions,help me.email me at ****
Moderator's Note: Personal email has been removed from this post. Nokia does not recommend users to share personal information in their posts.
I got the same problem on my C6-01 after I did the Belle upgrade. But I don't think it's the Belle upgrade that caused the problem. I made some changes to the Connection setting and then my WiFi stopped working.
Simple Factory reset (Soft reset) fixed the problem.
I hope it would work for you too :-)
And guys, Nokia is still making quality phones unlike other companies out there. Give them a chance to rebound :-)
2012-02-19 11:14 - edited 2012-02-19 11:31
Thank you for contacting Nokia Care customer support.
Since we wrote last I have got a lot more experience with the Belles situation in this area.
Recently suspicion fell on a bug in old saved data from the "Anna" that causes general network error.
To solve it, there must be a backup - but NOT the programs / settings, since they bear the error.
Subsequently, disconnect the phone from, select the Offline profile (Press and hold the cards on the off button and choose the one on this list)
"Ring" now * # 7370 # accept and enter the security code is 12345, if it asks for it.
Your security code if you have change it.
Set Time & Date and reviewing start-up menus.
Get immediately sent to the settings for data and multimedia.
Restart your phone and try now about the Internet is working properly.
Do they do it; you can safely restore contacts and whatever else you have in your backup.
I would personally appreciate it if you want to participate in a brief survey that will be about my response to you. Customer survey will receive a separate e-mail.
If there is anything I can do for you, then you're obviously more than welcome to contact me again.
I faced the same problem on N8. Initially after the update, wifi worked. But I removed some default apps including f-secure(as I use KMS) and after reset network went for a toss. It looks something messed up the network setting, and Belle is allowing it to do it(look at Android, where system previlage is required to perform such action)
I thank you for sharing above information. I confirm these steps solve the issue for now(factory reset doesnt help though).