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Data Roaming Problems with Lumia 610 and 710 phone...

New Member
geoffn50
Posts: 1

Data Roaming Problems with Lumia 610 and 710 phones

Data Roaming problem with Lumia Wndows 7.5 phones.  We have a Lumia 710 and also 610 phones on Virgin pay monthly sim cards.  We cannot get data raoming to work on either phone.  We have tried in a number of locations in France and Switzerland. Virgin confirm roaming and data roaming are set up on our account.  

- I have purchased Data Passes.  

- Settings>Mobile Network active network shows current operator

- Data Connection is on,

- Data roaming option shows "roam",

 - highest connection speed is 3G,

 - network selection is automatic.

 - Flight mode is off.  

 - Account settings are ok because everything works on Wifi.

 - Connection has been full bars showing 3G.  

 - I have tried hard resets of phone, manual network selection, deleted browsing history,

 - phone software reports that it is up to date,

 - I have run Network Setup which confirms phone has been updated network settings for relevant operator.

 - Telephone calls to Virgin from Switzerland could not resolve the problem.  

 - Discussions with Virgin since returning home have not been able to solve the problem.  It seems to be an issue with Lumia phones. 

Can anyone help please? Nokia - why doesn't this work on your phones?

Please use plain text.