Hi,
You are right, its working with additional changes.
In Menu - Settings - Configuration - Default config. settings.
You can try this, it may work.
If you go to Menu - Settings - Configuration - Personal Settings - My Web
And follow the steps, you do not need to fill in any details, just activate it.
Then go to Menu - Internet - Web Settings - Configuration Settings, then select configuration and change to Personal configuaration. Then the 'account' should say my web.
So for good, then check the
Menu - Settings - Configuration - Default config. settings. "Default config. settings", if that still in operator's config settings you have to change this in to "Personal Config."
then it will work properly