i bought a new laptop a couple of weeks ago .. (HP Pavilion dv6-3177ee)
it comes with bluetooth version 3.
i installed ovi suite and pc suite .. but when i try to connect my phone via bluetooth , it gives me the next massege :
"Bluetooth is turned off or unavailable on your computer . Turn on Bluetooth or or refer to help ..."
I checked the bluetooth .. and it's ON .. I tryed to send a file via blutooth to my phone and it's sent.
the blutooth device name is :
Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter
and I have the latest driver for it...
can anyone help please...
here are my data :
PC Connectivity Solution:
Nokia Connectivity Cable Driver:
Microsoft Windows 7 64-bit Edition
Language for non-Unicode programs: العربية
Detected Internet browsers:
- Microsoft Internet Explorer 8.0
- Mozilla Firefox
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
I've contacted with HP customer service .. they said as long as I can send and recieve files via my bluetooth .. then it's a (Nokia PC Suite)'s problem!!!
Some problem here, too!
I have a HP Probook laptop with Ralink Motorola BC4 Bluetooth 3.0+HS Adapter. Operating system is Windows 7 Professional 64 bit.
I am able to transfer files to my Nokia C5 using Computer/My Bluetooth, but Ovi Suite does not recognize the Bluetooth connection. Installing a generic Microsoft Bluetooth stack makes Ovi Suite to recognize Bluetooth connection, but I am not able to pair the phone with computer with that.
Waiting for Nokia's reply!
I just want to inform you that I contacted HP regarding this matter and they recognized the problem .. hoping they come up with a fix soon.
here is the link :
I hve the same problem. At first Ovi displayed "bluetooth modem may need to be installed" then after an hour it displayed "could not connect to device"
Now it can't seem to find Bluetooth drivers. I can connect thru my PC's bt software but ovi can't
this is the answer to your issue....
the problem is not the Nokia PC Suite.... it is HP that is to blame for adding such slopy hardware that is built not to be usable by other external software.. i have a HP Probook 4530s and it uses the same but newer version, bluetooth hardware Realtek Motorola BC8 Bluetooth 3.0+HS Adapter that has to use motorola software...this motorola software is able to connect to my phone via bluetooth and acts like a built-in nokia pc suite / Windows bluetooth driver... not allowing the actual nokia pc suite access to the bluetooth hardware... in short nokia pc suite is Incompatibile with Ralink / Realtek Motorola BC4 / BC8 Bluetooth 3.0+HS Adapter... so if you have this problem ask HP to come up with new software that works on the motorola hardware that is compatible with nokia PC suite... this is the problem with products that have parts built by other companies.. (Incompatibility)
thats why i like Apple and nokia they dont out source other brands to make parts... but recently nokia ran to microsoft for the lumia windows cause there symbian software was loseing against ios and android..