[Robbo29]

I have had my new Lumia 610 for a week and the phone will not reconnect to my home Wifi after sleeping or going out of range and then back in range without turning my wireless router off/on. I've tried everything in the discussion forums from turning off Data connection, toggling Wifi off/on and a complete phone reset (annoying) and not ever touching the internet sharing switch.  This should be a basic function of the phone to connect to a known Wifi network when in range, whether data connection is turned on or off.  I have turned off the screen saver to make this a bit more manageable (It's too impractical to keep the charger plugged in all the time) but my Windows 7 laptop, macbook pro, and multiple Iphones all connect with no problems time after time. DOES NOKIA HAVE A FIX FOR THIS? These Wifi discussion forums seem to back date quite a few months. I think I will exchange for Android platform phone.

In the Wifi section, the phone can see the Wifi and displays secure underneath, but it will not re-connect!

[Puigchild]

Hi Robbo29,

Welcome to Nokia Support Discussions!

Does this happen with all wireless access points or does this happen only when accessing your home router? You mentioned that reseting the router fixes the issue, this may indicate that the router is causing it.

Have you tried disconnecting other devices from the router and testing the reconnection with only your phone accessing the router? This is because some routers can handle only a set number of connections/devices. Also, do you get an error message when you connect manually (by tapping the access point name in WiFi)?

Puigchild

[Robbo29]

Hi, thanks for the quick reply.

I don't have other wifi networks at hand to try. 

When I reset the router the phone will connect once and not again until I reboot the router again.  It doesn't seem to matter how many devices are connected - all or none.

What are the recommended settings for the router? I have WPA + WPA2 set at the moment but I've tried just WPA and WPA2 seperately.  My router is a NetGear. 

I have also reserved the MAC address of the phone in the router and this didn't make a difference either.

When I manually hit the network the phone indicates it's connecting and after about 15 seconds I get an error 'Can not connect to the network'.

I hope the added info helps.

Robbo

[cjlim]

Can you check the router log to see what is happening? Just log into Netgear Genie>Advanced>Aministration>Logs. There may be something here to explain what is happening. 

Also check for router firmware updates. Whenever you update Netgear router firmware, you should always hard reset afterwards. But before doing so, you need to backup your settings which you can then use to restore settings following the hard reset. 

Which Netgear have you got?

[Robbo29]

Thanks,

I'll try checking the logs when I get home from work.

The router is 2.5 yrs old, ADSL2+ little flat white one with 4 ethernet ports 54Mbs.  Can't remember the model number off hand, similar to DG834G?

I think its something to do with DHCP holding the session up? and I can't give the 610 a static IP address.

I'll have a play around tonight.

Cheers

[Robbo29]

No luck.

Couldn't find Netgear 'Genie', found some logs but they only showed info for connected devices.

Did a router upgrade and the phone is still behaving the same.  I'm doubting a router problem as other devices have no problem connecting and disconnecting.

I'm not expecting miracles from a cheapish phone but the functions advertised for the phone should work.

I'm on pre-paid with low amount of data available and really need the wifi to work reliably.

[cjlim · Accepted solution]

You have an old model  Netgear which does not have Genie. However, the router log should still give you some important information. Next time your phone wont connect, log into the router and check the log for listings with your phones mac address. It should show the phone requesting access and then the router either allowing or denying access and reason why not. If the log does not give this info then you can still intercept the communication by installing a software called Wireshark. 

Have you tried your phone with another modem? I have 3 Netgear, 2 D-Link, 2 Linksys, 2 Huawei, 21 Belkin and 1 TP Link router. Believe you me, they all have their quirks and have problems connecting with certain devices. Haven't found one that works all the time with everything. From my experience, if you have to restart the router to reconnect then it is probably the routers fault and vice versa if you have to restart the phone to restablish connection.

[Robbo29]

I'm now buying a new router, cheap phone now not so cheap.

I'll hook it up tonight and let you know how it goes.

[cjlim]

For what it is worth, simple routers with fewer features, slower speeds etc tend to give less trouble. My Lumia 800 has disconnection problems with 2 of my Netgears. However, latest beta firmware seems to be holding up for a whole week now.

Phones are not usually as bad. I find simple wifi devices such as IP cams very finicky with routers. Different ones seem to be problematic with different routers, hence why I ended up with so many.

[Robbo29]

Bought a Netgear DGN 2200 and so far so good, reconnected after sleep mode, reconnected after losing connection-walking to the shops, and reconnected again this morning after I went to sleep

Thanks for your input guys, much appreciated.

Now I just have to figure out how to send photos etc between devices via bluetooth!

[cjlim]

Good to hear the new router worked. 

With regards to bluetooth file transfer, that won't be supported until WP7.8 is released. Hopefully it won,t be too long. 

[anishhh]

Same problem with me too.......

[gds1847]

Same problem here, but it seems solved.

The lumia 610 not reconnected to wifi after a while. Only rebooting the router reconnect again.

The solution (and do not ask me why) was changing the wifi router configuration. Within wireless advanced settings: Beacon Interval: 5000. DTIM Interval: 200.

And that's it.

[kramster]

Hi

I've got the same problem with my wife's 610

Wifi connects fine, but will drop-out when the phone goes to sleep, and seldom re-connects (home router is a Billion 7401VGP R3). Re-booting the router works, but is not a suitable solution in the long term.

Same problem occurs with my home and work network (which is a different brand router)

Would love a solution other than "buy a new router"...

Thanks

Kramster

[cjlim]

Have you tried updating router firmware? 

[chakkerz]

Same here Billion 7401vgpr3 ; can't seem to find beacon interveral or the DTIM interval.

In anycase, I have updated to the latest firmware Billion have on their site for this router and no joy.

I've also statically configured the DHCP address to be assigned to the phone without luck.

Obviously buying a new router just to make a mobile phone work is not cost effective.... Any other suggestions?