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Have you tried this?
If your device is not working properly, you can reset some settings to their original
values.
1 End all active calls and connections.
2 Select Menu > Settings and Phone > Phone management > Factory settings >
Restore.
3 Enter the lock code.
This does not affect documents or files stored on your device.
After restoring the original settings, the device switches off, and then on again. This
may take longer than usual.
If no progress, you can try to reinstall the software of the phone. Observe the issue before adding other applications
If this has helped you, you can help others by clicking the Star or "Accept as Solution"
