[userr]

I have a Nokia Asha 311, and when I try and call someone it goes 'call not allowed', also when i try to text someone it goes 'message sending failed'. However I am able to receive calls and texts. Can someone help me?

[farby]

Did you check with your Operator to know if they have put any restriction on your SIM ? 

Not sure from where you are but if you have a Pre-paid plan and the balance reaches certain level, some operators Block the 'Out-going' services whereas the 'In-coming' services will continue for a couple of days more ..Thats what we have here in India ..

[userr]

My sim is an optus pre-paid sim, which I used for my old samsung phone, and it still has about $10-$20 left on it

[adrianhughes]

have you checked via Nokia Suite on your PC if you have the latest firmware installed, and also that the SIM card is in decent condition and not mangled? if those are OK, you can try Restoring your phone to factory settings and see if that works.

Optus are usually pretty good with reception (better than Vodafone), so i suspect it wouldn't be a network carrier issue.

[Kashif_Sajjad]

Assalam o Alaikum!

Dear, I got your problem. Goto Settings > Security Settins > Fixed Calls and make sure it is off. If on call your operator and ask them to turn off fixed calls option.

[melindatran]

hi there, my fixed calls is OFF but it still states 'call not allowed' (i also have the nokia asha 311) please help me!

[farby]

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melindatran wrote:
hi there, my fixed calls is OFF but it still states 'call not allowed' (i also have the nokia asha 311) please help me!

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Hope the phone is not in 'OFFLINE' mode (Settings-->Connectivity-->Flight...)...

[melindatran17]

nope its not on offline mode its a uk sim im testing out in Australia because im leaving for the uk soon and i wanted to see if the phone worked with it

[farby]

Hope your phone is not locked to any Network in Australia. If thats fine, from where did you get the UK SIM ? Check with them whether it works when you are out of UK ? Maybe Roaming is not activated and since you are testing it in Australia it is out of the coverage area ...

BTW, why the second post is thru' other user name ??

[melindatran17]

i bought it outright so that means its unlocked right? my friend got the uk sim for me, it worked once when i called my other phone but from then on it didnt so im not sure ><
hahhaa i forgot the email and password i used initially so i had to make another account XD

[melindatran17]

I used the uk sim to call my other phone then it didnt work afterwards

[farby]

You may SWAP the SIMs in the 2 phones that you have and check if the problem is related to the Phone or the SIM ...

[melindatran17]

yup i put in the other sim into the nokia phone and it worked but im not sure why the uk sim worked once then didnt work afterwards
Thanks for trying to help btw :}

[farby]

Did you try the UK SIM in other phone too. If you get the same message its good to contact the Service provider. You may contact them thru' their internet site as most will ahve the 'Contact Us' option.. 

[melindatran17]

the iyher phone isnt unlocked thats why i cant >< but ill see what i can do, thanks!

[melindatran17]

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