Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Autiroty files deletd

Registered Member
RameshRameshstp
Posts: 1

Autiroty files deletd

N C2 02
Please use plain text.
Moderator
aleisha11
Posts: 2,864

Re: Autiroty files deletd

Hi,

 

Welcome to the forum!

 

Are you referring to the certificates of the device? If yes, you need to update or re-install the software using the Nokia Suite.

 

You can use this link to download the Nokia Suite: www.nokia.com/nokiasuite

 

By using the Nokia Suite, you can be sure that your contacts, messages, calendar entries, tasks, web feeds, and other important stuff are backed up safely. The contents of your phone memory and memory card, such as photos and videos, are safe and won’t be affected during the update.

 

You can follow the steps below to back up the files:

 

  1. Connect the phone you want to back up to your computer with a USB cable. On your phone, select Nokia Suite (or PC Suite) and then select OK.

  2. In Nokia Suite, click Tools then Backup. Nokia Suite shows you a list of the content types that you can back up and prepares a list of information that can be backed up.

  3. Select the information that you want to back up. If you want to change where the backup file is saved, click Browse and choose another location. If you have a lot of music, photos or videos on your phone, including them in the backup will cause the backup process to be slower.

  4. Click Start to begin backing up. Do not disconnect or switch off your phone during the backup. If you need to stop the backup, click Stop. Nokia Suite will reach a safe stop point and will then stop the backup.

  5. Click Finish to close the window after the backup is complete.

 

To update your phone software, you can follow the steps below:

 

  1. In Nokia Suite, select Tools then Software updates. If an update is available for your phone, you can see it here along with any other updates that are available.

  2. Click Install to start the installation. During the installation, Nokia Suite takes you through the following steps:

  • Get started

  • Back up (recommended)

  • Install

  • Restore (optional)

  • Finish

 

Please do not disconnect your phone until the installation is completely finished. Doing so might cause damage to your phone or result in its contents being lost.

 

Otherwise, if you're not referring to the certificates, can you explain further your concern so we can provide you the correct solution? What authority files are you referring to?

 

Hope this helps. :smileyhappy:

 


Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

Please use plain text.