[arpaheni]

Hi, I work with a Nokia C5-00 operator locked (Movistar Spain) one month ago. When I connect it thru Ovi Suite (in a Windows 7 box), a firmware update was available, and yesterday I tried to do the upgrade.

Ovi Suite detected my phone, and a few moments later, backup its contents, and started to download the new firmware.

Troubles came when Ovi Suite began to do the update, as it failed with a "Network Connect Error" when started to do the process.

Screen of my phone went completely white, and after disconnecting the USB cable, the phone simply died, except when I press the red button (it makes a vibration, but screen doesn't turn on). If I reconnect the phone to the computer, Windows try to install a "Nokia USB ROM" device, but unsuccessfully.

Any advice? Can I make a sort of "reset" to revive my phone?

Is this error covered by my warranty?

Regards

[chanchan05 · Accepted solution]

Its covered by warranty, but to fix it you may have to do a hard reset which will delete everything in the phone. This is likely the same procedure they will first try in a care center.

[phoenixzurc]

i have the same problem...i gave to nokia care to handle the problem... after 1 week... sad to say its for pick up... dead..... there is no solution... because they dont know the problem...

[josinjo]

I have the same problem...I gave my phone for Flashing..but my phone didnt start when i press red button....then i went to nokia care..they told that there is no latest software available for this C5-00 phone model..whenever that software is available..then only they will flash....there is no hardware problem in phone as told by nokia care people

[sonny_08]

even i got the same problem they telling me to change flash IC

[phoenixzurc]

i've waited for a solution and i took the chance for the last time and yesterday it happened my phone is now ok... there is a solution on local cellphone technician... tnx to....