I am having the following issue with my phone Nokia C6-01.
- Receiving calls – When someone calls me, frequently the caller will hear the message “SUBSCRIBER IS NOT RECHEABLE” even if I am at full signal & I will get a missed call alert from service provider after sometime.
- Making calls – While making outgoing calls to someone, the moment I press the dial button, it displays “CONNECTION ERROR” & I need to try 2 or 3 times to make the call.
- Sending messages – When I try to send message to someone, frequently message sending postpones to 2 minutes & eventually it fails.
- Browsing net – When I try to browse internet in Nokia default browser & if it’s a small page I can browse until 3 or 4 pages loads & after that loading becomes a standstill, connection manager shows Data received say 135KB, Status – Inactive, Speed – 0, & duration keeps on counting. No error message is displayed. To continue browsing I need to restart browser/Switch to Offline mode & back to general/Restart the phone to solve the problem.
When I try to browse internet in Nokia default browser & if it’s a big page, half the progress bar loads or ¾ th it loads and after that it will be a standstill & connection manager shows Data received say 235KB, Status – Inactive, Speed – 0, & duration keeps on counting. No error message is displayed. To continue browsing I need to restart browser/Switch to Offline mode & back to general/Restart the phone to solve the problem.
Sometimes when I try to start browsing an error message is displayed “CONNECTION FAILED, CONNCTION UNAVAILABLE”, even if mobile data is ON. To start browsing I need to restart browser/Switch to Offline mode & back to general or other profile/Restart the phone to solve the problem.
- The moment when the above browsing problems are there & if I switch to Offline profile & try to switch back to general or any other Profile, frequently an error message is displayed “CANNOT CHANGE PROFILE” and phone stays in offline mode & I need to restart the phone to use General or any other profile. I still remember I faced this issue the very first day I bought this phone when OS Symbian V3 (OS before release of Anna) was in use.
I have submitted the device for the above problems on Feb 4th ,2013 with Nokia Care. After 2 hours of submission of my device, I got call from Nokia stating that my device is having network issue & they are sending it to head office.
On Feb 14th they returned me the phone. When I used the phone for few days, I came to know to know that none of the issues were solved.
I asked them to provide the details regarding the work done on my phone. Nokia care told me they don’t know what is done, since everything is done at head office & told me only the word ok is written in my job sheet & they asked me to submit the device again.
Again I submitted the device on feb 19th with Nokia Care & on Feb 25th Nokia again confirmed that the phone is still having network issues & they are sending it to head office.
I received back my device on March 11th at 5 PM.
By 11 PM, i.e, within 7 hours of using my phone, it began to show same issues which I have reported & upon contacting Nokia to know what work is done in my phone. Now they are saying only the word REPAIRED is written in job sheet & don’t know anything else.
They are asking me to submit the device again with Nokia.
But I haven’t submitted the device again because I have lost all faith in Nokia. I have suffered without a good phone for all these 30 days and Nokia again asking me to submit device again for the 3rd time.
WHAT SHOULD I DO NOW NOKIA ?
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