I have a C7 with Nokia Belle on board and I use Exchange Sync to synchronize my messages with a Gmail account. The problem is that from time to time for no appearent reason all my emails disappear from the device. They are kept on the Gmail server but are gone from the mobile. I think it tends to happen occasionally when I manually sync messages. Can anyone advise? Thank you in advance.
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Welcome to the Nokia forum.
The exchange server on your phone will sync only a certain amount of emailsm who will be deleted after a certain period of time. These emails will still be available in your Gmail account on the internet, but will no longer be displayed in the Exchange account on your phone.
You can adjust this in your email account by opening your email and pressing on Options in the right bottom corner of your screen and pressing on Settings. Now go to Exchange ActiveSync and go to What to sync, where you can choose the removal interval. If you click on two weeks for example, the emails will be saved for two weeks and will then be deleted to make space for newer emails. The device shouldn't delete all your emails when there is enough space to display emails that exceed the removal interval. This should only happen in case there is not enough space to display the newly synced emails.
If the above isn't the reason why the emails are being removed, delete the inbox on your phone, and reinstall to clear up any bugs. If this doesn't work, reinstall Belle with Nokia Suite to clear up any bugs in the software itself.
Let me know how you get on.
First of all, thank you very much for a very detailed answer. A couple of points to mention:
I am observing the exact same behaviors on C7 with Belle. The entire mailbox will empty randomly and I haven't been able to figure out where or when.
Strangely, it was working fine for over a week and this only recently began to happen.
I tried removing and re-adding the Gmail account. This brings the messages back on the first sync but they are just as likely to disappear as before.
Currently, my setting for "What to Sync" reads : "Remove mail after: None."
i stopped trying to use c7 / belle to access my gmail account. it is broken beyond repair. there are a couple apps from cochik mobile that work in a pinch but are not reliable enough for day-to-day operation:
unfortunately, after many loyal years, this issue is going to push me away from symbian. really sad.
09-08-2012 19:12 - edited 09-08-2012 19:14
Gmail emails have disappeared from my N8 Belle using MfE several times in the last few days. I have forced the phone to reload them by first killing the Inbox (by clicking in the Mail Settings: What to Sync: Email: No) and then recreating the Inbox (by clicking in the Mail Settings: What to Sync: Email: Yes) . This is really annoying. I can't reproduce the bug, but it happens often.
I use the Belle email widget to display my emails, and use the default Belle Mail program to read/delete/send/forward emails. Sometimes the phone will go a few weeks without this buggy behavior. In the past few days, it has happened often.
This bug is NOT solved. The above steps are a poor work-around, but it will get your emails to display.
Could it be related with Google action on stopping Exchange Active Sync support ?