[dabba65]

my C7 wont allow social app to connect, non of the nokia apps seem to work? like check in on maps! please advise

Moderator's note: Title edited to match the topic.

[Iris9290]

Hi dabba65,

Welcome to the Nokia forum!

A software update should fix this issue straight away. 

Make sure you make a back up with Nokia Suite first and don't tick the Settings box as this will backup the bug that's causing this. Once you've made the backup, click on the green arrow in Nokia Suite and update or reinstall the current software.

After you've done the above, place the backup back onto your phone and then it should work perfectly. 

If the above hasn't worked, take a another backup and enter *#7370# into your phone and default security code 12345, unless you've changed this code yourself. Place the backup back and then this should definitely fix the issue. 

Let me know how you get on!

Iris9290

[andyh222]

Thankyou ! This has worked !!!! I  

[mil81os]

Is this really helps? I have the same problems, including Accuweather and several other applications. These apps won't connect to the internet altough internet works fine with Opera, for example.

[cma_collins]

Brilliant, this sorted the problem on my N8.

[hughm_nyksj_dk]

Hi Iris
That sounds great, but does the backup put all my apps back in place or do I have to reinstall everything? (E6)
kind rgds

[Hoopsa]

I have tried all the steps and it still does not work.

Any ideas?

---

Iris9290 wrote:

Hi dabba65,

Welcome to the Nokia forum!

A software update should fix this issue straight away. 

Make sure you make a back up with Nokia Suite first and don't tick the Settings box as this will backup the bug that's causing this. Once you've made the backup, click on the green arrow in Nokia Suite and update or reinstall the current software.

After you've done the above, place the backup back onto your phone and then it should work perfectly. 

If the above hasn't worked, take a another backup and enter *#7370# into your phone and default security code 12345, unless you've changed this code yourself. Place the backup back and then this should definitely fix the issue. 

Let me know how you get on!

Iris9290

---

[Pfrancoise]

Hi Hoopsa,

Thanks for your post and welcome to the Nokia forum.

We are sorry to hear about this issue and we are really sorry for this inconvenience.

If your problem persists after the hard reset and the last update, I would advise you to contact your local Nokia care point.

Let us know how you get on and feel free to post any other questions you may have.

Regards,
Pfrancoise

[Hoopsa]

Already been to care point, and was given brand new phone, guess what?

Still doesn't work.

Worked fine before Belle

[MrShady0617]

Still not working after doing these steps. :-( What can I do?

[k_vill]

Hi @Iris9290,

Can you please post how a Mac user without Nokia Suite installed on (my) computer can back up? Having a problem, too with Social app, as with Weather, etc. not launching. Thank you.

[Queenlizard]

I did what they suggested here. Back up and reinstalled the software again, three times!. and IT IS WORKING NOW! but what made the difference to mine was that, on my third try, I didn't accept the suggested update of 'social' in nokia suite, so try doing that... And don't click the 'settings' when backing up! . Hope it helps