[phonehacker]

Recently, I have noticed that Message Reader does not work on my C7 device. When I tap on it, the screen goes black for 3 seconds and then nothing - back to the menu.

However, when I go through Messages > Folders > Inbox and I long-tap on a message it gives me the option to listen to this SMS, and it works!

The problem was solved when the original settings were restored but... it did not last more that a day or two. Any suggestions? Thanks in advance.

[ng85]

/t5/Cseries/Message-reader-problems-after-Microsoft-Apps-installation/td-p/1379259

dont know much about the issue but this problem seems similar to the one that you r facing.

[phonehacker]

Not that helpful you know... Sorry.

[maurocomiottone · Accepted solution]

Try to remove any mailbox from your mobile phone and the message reader will works again. This is weird but is the only way to have that feature back.

[timkamat]

I would prefer to have my mailboxes rather than a working message reader. However, I am impatiently waiting for a fix.

[maurocomiottone]

Me too. I hope that some influent one in Nokia will hear our needs and take the appropiate steps to fix this issue.

[phonehacker]

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maurocomiottone wrote:

Try to remove any mailbox from your mobile phone and the message reader will works again. This is weird but is the only way to have that feature back.

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That's a bit crazy but I have to admit that it works Cheers!

[timkamat]

Please foot mark this as solved. Because it cant be a solution since you no longer can setup your mailboxes if you want your message reader to work. So a fix is the necessity.

[timkamat]

I meant "please dont mark it as solved"!sorry for typo!

[phonehacker]

This is not the best solution but it's still a solution and I felt like I was obliged to give an award to maurocomiottone. That's why I marked the thread as solved.

However, this doesn't mean that this issue has been forgotten now (see /t5/Cseries/Message-reader-problems-after-Microsoft-Apps-installation/td-p/1379259)

[maurocomiottone]

We cannot consider my suggestion as a definitive solution for this issue. Nokia must give us a fix, because removing the mailbox is only a temporary solution. Our phones must come back as before the Microsoft Apps installation.

[phonehacker]

Okay, I agree with you. Hope this will be fixed soon!

[timkamat]

and this has been fixed now thru the Nokia belle refresh update. The message reader works fine now.