[maurocomiottone]

My previous thread was delete due to forum rules infringment.

I describe here again my problem, hoping to have a solution and considering that the problem I faced was not my fault, but it happened after a Nokia official update downloaded via Ovi Suite.

On 15th of April I've installed the Microsoft Apps and after my C6-01 reboot I found that the application "message reader" does not work anymore (tapping on the blue icon in the homescreen had no effect).

The only way to use the message reader was going in the incoming SMS folder, select a message anoose "LISTEN" from the menu. In this way the reader works.

Some days ago someone in this forum suggested me to remove the configured mailbox and try; in this way the reader came back to life and worked again, but if I add a mailbox the problem come back and the reader is malfunctioning again. So the only way to have this application working is removing any mailbox from my C6-01.

Therefore, considering that this problem occurred after an official update from Nokia and not for an user's error, I would like that Nokia tell me how to solve this malfunction.

Thanks for your attention and forgive my poor english.

[svi78]

Thanks for your feedback, I am sorry for the inconvenience. I have repeated this and forwarded the Messager reader issue onwards.

As a workaround, you can listen to messages in the Messaging application on the following way:

Go to Menu > Messaging > Select Options (on the lower right corner) > View folders > Open Inbox >
Long press a message > Listen.

[maurocomiottone]

At hte moment I have removed either the mailboxes I had configured into my C6-01. This is a temporary solution and would really like an official fix from Nokia. I don't intend to make a deep reset to remove this issue, the error is not for my fault.

[timkamat]

If you mean 3 finger reset, I strongly advice you to never ever perform it on a belle phone. You will be forced to visit Nokia care to get all your stuff.

[maurocomiottone]

After the first time I installed Micro$oft App$ I did a deep reset pressing the four keys as described in a web site I've found. After this procedure my C6-01 rebooted without many applications, so I have connected it to Ovi Suite and restored the firmware. The result was a "brand new" and perfect phone, until the new installation of M$ Apps on 11th of April :-(

So we are three Nokia users with the same problem... and we will faithfully wait for a fix ;-)

[timkamat]

The message reader issue has been addressed in the Nokia belle refresh update. You need not remove any of your mailboxes. Message reader now works fine.