[Maarten_E]

Hi,

I've owned 2 Nokia C2-01s now, and both of them produce the same problem after a few months.

I use the music player very often but sometimes the headphone jack doesn't recognize there is a headphone jack in it. So the phone thinks nothing is inserted, and plays the music through the loudspeaker. Which is annoying when you use public transport. Both had this problem after a few months. I've used different headphones to simulate this problem, and it reproduced everytime.

It seems like a HW problem, but are there any other C2-01 or C-serie users which have this problem?

I really like the phone, but repairing it is too expensive, so I end up buying a new phone every 3 months.

I've tried to repair i but trying to bow the input in the right direction, but the problem reappeared again after a few days.

Too bad, because I really like the phone.

[Puigchild]

Hi Maarten_E,

Thank you for your post and welcome to Nokia Support Discussions!

We're sorry to hear about the issue. Have you tried cleaning the headphone socket? In some cases it may gather dust and fluff, preventing the phone from fully 'sensing' that headphones have been plugged in. It may also be that the headphone connectors in the phone have been damaged, this can happen if the headphone plug forces the socket to twist (in a tight pocket, for example). 

If cleaning the socket does not solve the issue, we would advise you to visit your local Nokia Care point and let them have a look.

Hope this helps,

Puigchild

[zlaja014]

Very interesting subject. I have the same problem

I just bought nokia c2 01 and I have the same problem !!!

My phone don't recognize headphones and radio won't start !!!

Quick help or should I turn it back to store ???

tnx

[adrianhughes]

Hi there Zlaja014,

If you have followed the advice given in the earlier posts in this thread, and that still does not work, then try and check for any firmware updates for your device that may be available. You can do this by checking on the device itself or on your PC via Nokia Suite. Update if there is an update available, and if this is still not working, then try Restoring the phone to factory settings.


If any of these still do not rectify your problem, then you will need to take your phone to your local Nokia Care point for them to inspect. Either that, or hassle your phone shop for a refund / exchange.

to locate your nearest Nokia Care point: http://nokia.com/support

[A18A]

I'm having the same problem. I've had the phone for a couple months. I also use it to play music often, through the headphone jack into the auxilary input on my cars stereo. Just today it has started doing this. I tried restarting the phone, but when I try restarting it, i just get the white screen, then goes blank, and does this repeatedly untill I pull the battery out. When I remove the memory card, it starts up fine.

I tried playing music without the memory card in the phone (guessed it could be a problem since the phone wouldn't start with it) but still no luck, so I can rule the memory card out as being the problem.

I have found that having the auxilary cord plugged in both ends (phone and car stereo), and my car charger plugged into the phone, and just putting it part-way into the cigarette lighter (so it's just earthed and not charging) will make the phone realize that the aux cord is in, and then works fine. I thought maybe it was a faulty headphone ground, but I can even unplug the charger and it will stay working until I unplug the aux cord and plug it back in.

So basically all I have to do is plug the aux cord in, then plug my charger in and unplug it, and it will play music through the stereo. I would still like a proper fix to this problem though

[Gaja]

I have c2-00 handset but problem call logs not clear how to clear all logs

[dchris]

My wife and I purchased 2 Nokia C2-01 phones in Sept.2011 (15mos ago). The headphone jack on my phone now is not functioning at all and since purchase it was erratic. The jack on my wifes phone sometimes makes poor contact or connection. I do like to use the radio on it and can no longer do so.Its very dissappointing.

[kirksnap]

Hi,

What type of headset are you using on your Nokia C2-01, is it the one the came in the sales package?

One of the possible reasons why some other headphones do not work properly on the device is due to the pin of the 3.5 jack. Not all 3.5 jacks have the same pins which fits into the headphone socket of the mobile device. Using a compatible headphone/headset is really recommended.

If you are using Nokia Stereo Headset WH-102 which is the supported headphone/headset to the device, then most probably it could be a hardware issue on the phone so bringing it to Nokia care Point is the most advisable thing. In this case, you may try to contact our local Nokia Support team to assist you on locating your nearest Nokia Care Service center so that our technicians can have an assessment of your phone. You may visit http://www.nokia.com/global/support/locations/.

Br,

Kirksnap