The message suddenly appeared (Connect USB cable to device) on phone while it was connecting to my laptop using USB cable. I tried almost every way to fix (unplug/plug in the cable, cleaned the USB terminal, on/off phone, soft/hard reset, updating softwares/latest nokia suite, the cable driver etc) but the problem still occurs. It's really annoying and I need help.
If you have the possibility to test it with another PC or another cable, please try.
Otherwise you'll have to let your phone and cable be checked in a Nokia Care Point.
If you search the phorums the same thing has been reported about hundreds of times. Mostly no solution. If there is any then by some lucky coincidence or in few cases the case was solved physically (USB repaired) in Nokia Care.
I had the same problem with an 1 month old Nokia 700, brought it to Nokia Care in Germany where they said that it has been caused by water damage by USB plug - indeed there was some corrosion. Which I find totally confusing - the phone was held very carefully, definitely not exposed to water or smth. And it cannot logically come from the condensation as well - why the only in this place? If it could be true then it would prevent going in and out with your phone with temperature difference more than 10 degrees celsius which is total nonsense OR the phone has serious construction fault OR I was sold already a faulty phone.
Anyway- I was told that warranty is void and only the exchange of whole plate (which costs as muc as the whole phone) would help. Now I'm arguing with Nokia.
I have to say - I'm really disappointed about the attitude of N
Has anybody had something similar?
Is Nokia going to help us hapless customers regarding this nagging problem of "connect USB cable to device" popping every 2 secs and not going till we press "ok". ??????
Noika pl. listen to your customers . Pl. do not leave us high and dry.
i'm having the same problem.after updating the firmware to 111.040.1511. when i connect usb to my laptop, phone says error in usb connection, please disconnect the cable. when i disconnect the cable it got hanged and switch off.
The same thing happend to my Nokia C6-1, ( Connect USB cable to device ) I solve it by cleaning the USB port on the Phone from the dust by toothpick I am happy now Please if you found this helpfull, Pray for my sick Child thank you.
It is normal that the phone loses connection during the reboot phase. If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:
Note: If this doesn’t solve your issues, try to connect your phone to another USB port on your laptop or to a USB port on the backside of your desktop PC. In some cases rebooting the computer also helps or using another PC to do the update.
Try also this:
If above does not help reinstall the Nokia Connectivity Cable Driver or Nokia Suite.