[NehaHyd]

Today I got 2 missed calls on my Nokia C6 but when I clicked it to view the number from where the missed call came, it was not present in my missed calls list. I could not find out the number. Please help!!

[jimmyireland]

if there was no number ie phone number its either a withheld number or an operator issue regarding caller ID
next check the actual log it might be there
there is time when you miss a call and just catch it at the last minute and it may be in received calls

[NehaHyd]

No the phone have stopped recording my missed, received and dialled numbers since 1 st jan..It is not saving any record of call logs. ..please assist me

[jimmyireland]

factory restore device type in *#7780# security code is 12345

[green20]

It doesn`t work

[althalus401]

I have the same problem. It records missed calls from someone in your contacts list but not from anyone else which is not particularly useful at all.

I tell a lie, since the end of March it is not recording any details of missed calls,I knoew I should have bought another make of phone

[Wacharaboy]

I finally got my C6-00 call log working again! I want to document my finding here, just in case some detail could be useful to anyone else.

The short story: Go into the Configuration menu (green button > Options > Configuration > Log duration) and set it to "No log". Then go back to your preferred duration.

Behavior my phone exhibited before I got it fixed:

• Upon entering the Call log, the screen displayed "Retrieving Data", but that was all. No data. Sometimes I could switch between tabs, sometimes not.
• I could enter the Call log, but could not exit it. The only way to close it was to switch to another program, select Options > Show open apps and close it from there.
• The phone showed the "someone has tried to call you" if I missed a call, but pressing it just sent me to the described situation above.
• It seemed to me that the battery was draining a little faster, but I'm not really sure.

Methods suggested here and other forums that I tried but did NOT work:

• Turning the phone off and on again
• Updating the firmware
• Resetting the phone
• Restoring the phone to factory settings
• Turning it off and taking the battery out for a while
• Turning it off and taking the battery and the SIM card out, and let it cool for about an hour or so...

EXACTLY what I finally did:

1. I was giving another try to the "taking-the-battery-and-SIM-card-out" method, but instead of just let it that way for a while, I put on the battery and turned it on without the SIM card. The phone showed "Disconnected" status.
2. I went to the Call log. No data, but I could navigate the tabs more freely.
3. Changed the Log duration to "No log".
   NOTE: This step always seemed nonsense to me before, as I was trying to get my calls logged, not disabling the log (just like Lightning McQueen, turning right to go left...)
4. The phone warned me of having all my log data erased permanently. I accepted.
5. After this step, tabs displayed the message "No data" and the app could exit normally.
6. So, I went to the Log duration option and put it back to "30 days".
7. I made a call, and receive a call and they were logged. Now the phone is working normally again.

I don't thing it is necessary to do it exactly as I did, but I wrote it all down, just in case what it says in "the short story" above don't work for you. BTW, sorry for the length of this post.

Good luck!

[propanda]

Thanks a lot. You are genius!!!