[PedroFerreira]

Hi all,

Before install this last firmware, my C7 GPS was working perfectly. With Nokia maps 3.09, LeGPSData2 or GPSInfoQt.

The phone was updated through FOTA. Now, the GPS antenna doesn’t capture any signal, even after leaving the phone for a long time outside with a clear sky.

I tried to install again Nokia maps, installed nokia maps suite 2.0, updated to the latest Nokia PC suite and installed again the same firmware using an usb cable, but nothing could solve my problem.

Activating or deactivating the assisted GPS didn’t help.

When running the LeGPSData2 app, it keeps searching for a signal, but it never finds one. Even with A-GPS and mobile data on, small red bars appear, saying that have several (11) satellites in view, but it can’t fix even one.

There is any diagnostic tool I can run to check if this is a SW or HW problem?

Please help me!

*note; removed mention of software not publically available.

[adrianhughes]

Hi PedroFerreira,

Sorry to hear about the problems you are having with your GPS. It sounds like you have exhausted most options, but have you tried a three-finger hard reset? If this does not work, then it may indeed be a hardware issue, and you will need to take your phone to your local Nokia Care point for them to take a look at.

[chicken007]

I have a same problem as PedroFerreira, after a new refresh my GPS doesn´t ready. Maybe, there is a mistake in refresh. Before I installed update it working great.

[chicken007]

I have a same problem with gps.

[adrianhughes]

Hi Chicken007,

Please follow the advice given in earlier posts in this thread, and if all else fails, visit your local Nokia Care point for them to inspect: http://nokia.com/support

[DARKMAZE069]

I seem to have developed this issue also. As a Nokia owner and 'fanboy' since about 1998 I'm most disappointed.

My GPS was last working definately in October as I used it to log participation at an event with Sports Tracker.

I know I applied an update since then (I believe I was on the original Belle in Oct, but I seem to remember applying an update since then which was probably the 'refresh').

Interestingly, if I have network on, the phone in Nokia or Google Maps will get a position, but will not connect to any satellites. Attached is screenshots showing results in Nokia Maps, Google Maps, LEGPSData2 AND Garmin XT. In LEGPSData2 and Garmin it appears that it can see some satellites as there are some shown, but it is not determinig a position for some reason.

Garmin and Sports Tracker will not get GPS data. Just says trying to connect to satellite.

Google appears to cycle between the following three statuses over and over in the top right with GPS enabled:

Initialising GPS...

Seeking GPS Satellites (0)...

GPS active (0)...

I've tried a reinstall with Nokia Suite and reset with *#7370#. Nothing seems to allow it to get a working connection. What more can I do? I wanted to try a downgrade, but believe this will brick the phone, and I don't want to do that and I don't want to have to replace my phone as I'm happy with my C7 and if it's going to cost me money, I may as well just go with a new phone which will likely not be another Nokia in that case.

It's most disappointing not to be able to use Sports Tracker and my Heart Rate Monitor that I invested in now that I have found the time to get back into cycling again...

Help appreciated.