I UNTHOUTHFULLY DOWNLOADED ANOTHER ANTI VIRUS(KASPERSKY 9) ON MY WIFE'S C6, THIS HAS CAUSED THE PHONE TO MALFUNCTION AND HANG, I'VE TRIED ALL RESET TECHNIQUES I KNOW TO NO AVAIL.PLS HELP ANYONE!!
2012-10-02 23:36 - edited 2012-10-02 23:37
Which resets have you tried when you say all? Have you tried *#7370# or the 3 finger salute?
2012-10-03 10:04 - edited 2012-10-03 10:05
Are you sure you tried the correct procedure for the hard reset. If you have the C6-00 it should be press and hold the following keys, shift + space + delete and turn the phone on at the same time. Hold the the three keys until you see the NOKIA logo. The phone should ask you for location etc just like the first day you started it up.
If this doesn't work then you might want to consider having it checked out at a Nokia Care Point.
It is a bit fiddly. Are you sure you did it right? Were you are to set location and time etc? If not then try again. There is no reason why a had reset wouldn't solve this, since it is a software issue.
Remember you have to press and hold the first 3 keys before powering it on with the power buttoin with the first 3 keys held until the handshake appears.