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Guidelines – read these first!

Ex-Administrator (Retired)
vandelay
Posts: 3,017

Guidelines – read these first!

[ Edited ]

Discussions Guidelines


Nokia Support Discussions is a meeting place for Nokia product owners. Here you can discuss Nokia products, ask for assistance from other phone owners and help others by providing solutions.

If you wish to get personal assistance from Nokia customer support by phone or email, please visit the "Contact Us" section of this website.

Even though Nokia does not provide direct customer support via these boards, people from many different Nokia departments actively follow these discussions. Constructive feedback is valued and always welcome.

We have a team of professional moderators who are monitoring the discussions. Their main duty is to oversee that all members play by the guidelines listed below, but they may also post news and information coming from Nokia.

New to Nokia Support Discussions? Please take a minute to read through the community guidelines.

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The Basics

Just ask. The boards are here for you. If you don’t understand something, there are plenty of registered users and moderators who can help out. Regardless of whether you’re a beginner or an expert, your questions and input are valid and appreciated.

Know the golden rules of posting:

1. Search before you post. If you are looking for an answer to a specific question, there’s a good chance that it has already been posted. First try a search using likely keywords. If it looks like the question hasn’t been answered, please post!

2. Be specific. Including detailed information in your post will help other users understand your issue.

3. Stay on topic. The sole purpose of Nokia Support Discussions is to make it possible for Nokia phone owners to help each other with the use of existing Nokia products. Please avoid other topics, even if related to Nokia and its products.

4. Show respect. Please ensure that all of your posts contribute to the supportive atmosphere of the board. Flaming or disrespecting other board users is not allowed. For more specific information on what Nokia considers disrespectful/inappropriate, see below.

5. Thank those who help you. Rating helpful messages and posting thank you replies are ways of showing appreciation.

Act responsibly. Please remember that advice or information posted in a discussion is the personal opinion of the person providing it. If something sounds wrong to you, do not try it. In particular, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it – instead, report the user to a moderator.

Moderators are here to help. The Nokia Support Discussions are a moderated forum. From time to time moderators may participate in discussions, but their primary purpose is to help facilitate the functioning of the boards and assist you in their use.

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No-Nos

Your posts appear automatically, but posts that violate the community guidelines may be edited or deleted by a moderator. Repeated and/or serious violation of the guidelines may result in a user being banned from the discussions or even legal action, so please play by the rules.

Examples of discussion no-nos include:

Promotion or spamming: Nokia Support Discussions are intended for problem-solving, not promotion. Please refrain from posting anything that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

Illegal or offensive posts: Posts that are obscene or pornographic, abusive, inflammatory, illegal, libelous, or otherwise objectionable or injurious are not allowed. Posts that refer to religion, politics, race, nation, gender, or sexual orientation are off-topic and not allowed.

Harassment (“flaming”): Personal attacks or harassment ("flaming") are not acceptable in the public discussions or private messages.

Infringing on copyrights or intellectual property rights: Post only your own thoughts and/or material. Don’t post anything that violates or infringes on any patent, trademark, trade secret, copyright, or other proprietary rights, and don’t post URLs or links to websites or servers offering content or downloads that violate intellectual property rights.

Posting harmful or inaccurate information: Don’t post information, URLs, or links to websites or servers that contain software viruses or any other computer code, files or instructions that are designed to disrupt, damage, or limit the functioning of any software or hardware or that may void the warranty of a Nokia product.
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Privacy of Your Contact Information

The personal and contact information you provide when registering for Nokia Support Discussions is stored in a secure database that is only used for Nokia Support Discussions login information.

Your name and email address will not be visible to others. Your email address is used to send you system emails, like your registration confirmation and password reminders.

Your email address will not be used for any marketing information nor will it be imported into Nokia’s marketing databases. In cases of extreme violation of the Discussions Guidelines, the email address may be retrieved from the database to contact you.

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Ownership of Discussions Content

If you are under 18 years of age, you must have a parent or guardian register with Nokia Support Discussions for you in order to ensure legal responsibility for any posts you make.

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Nokia Moderator Rights and Responsibilities

Nokia reserves the right to assign moderating and administrative rights to its agents. Nokia’s moderators are on hand to facilitate discussions and assist users with using discussion tools.

To this end, Nokia grants its moderators the right to edit and delete posts that they consider contrary to the community guidelines or otherwise illegal, harmful, or inaccurate. Nokia will attempt to conduct these activities in a timely fashion; however, Nokia is not responsible for delays in editing or removing posts, or for failure to do so.

Moderators may also take actions they deem necessary to limit user access to the discussions. For instance, a moderator can, at his or her sole discretion, ban a user from the discussions either temporarily or permanently and without warning.

I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".
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