2005-11-02 11:24 - last edited on 2013-01-09 18:10 by michaels
Welcome to our forum!
Nokia Support Discussions is a global meeting place for Nokia product owners. Here you can discuss Nokia products and Ovi services, ask for assistance from other Nokia users and help others by providing solutions.
This global forum is currently available via a wide selection of Nokia websites, so don't be surprised if you are on the Nokia UK website and people from the US talk about Nokia products that are only available in the USA.
This is mainly a peer-to-peer support forum, and Nokia does not provide direct customer support to all questions via these boards. If you wish to get personal assistance from Nokia customer support by phone or email, please visit the "Contact Us" section of your local Nokia website.
The forum team includes technical experts from Nokia, who monitor their respective areas on the forum. Their main task is to make sure that the right people at Nokia know what is discussed here, but they may also participate in the discussions and publish information from Nokia about the issues discussed here. They are labelled as "Technical Experts" and bear a Nokia logo.
You may also meet people labelled as "Nokia Employees". They are voluntary Nokia employees who want to participate in these discussions, but they are not official support people or Nokia spokesmen. Also a lot of people from many different Nokia departments actively follow these discussions. As a rule, we do not allow Nokia employees to participate here without being open about their identity - so without the "Nokia Employee" logo, which all Nokia employees can apply for.
We have a team of professional moderators who are monitoring the discussions. Their main duty is to oversee that all members play by the guidelines listed below, but they may also post news and information coming from Nokia. They are labelled as "Moderators".
On top of these Nokia roles, all participating Nokia customers have a "rank" that is based on their activity and helpfulness on the forum. These ranks have different names and colors, some also have stars. These ranks are named "New User", "Visitor", "Sage", "Guru" etc. The highest rank that a forum member can currently attain is "Mobile Overlord".
New to Nokia Support Discussions? Please take a minute to read through the community guidelines. Also check out the forum's Help section (link on top of this page).
Just ask. The boards are here for you. If you don’t understand something, there are plenty of registered users and moderators who can help out. Regardless of whether you’re a beginner or an expert, your questions and input are valid and appreciated.
Know the golden rules of posting:
1. Search before you post. If you are looking for an answer to a specific question, there’s a good chance that it has already been posted. First try a search using likely keywords. You can search from the whole forum (select "Community") or from within a certain area (select "Board").
If it looks like the question hasn’t been answered, please start a new topic! (Note that only Nokia personnel can start new topics in the Guidelines and News-sections.)
2. Be specific. Including detailed information - for example your phone model - in your post will help other users notice and understand your question.
3. Stay on topic. The sole purpose of Nokia Support Discussions is to make it possible for Nokia phone owners to help each other with the use of existing Nokia products and services. Please avoid other topics, even if related to Nokia and its products. Discussing any rumours about yet unannounced or possibly upcoming Nokia products is not allowed.
4. Show respect. Please ensure that all of your posts contribute to the supportive atmosphere of the board. "Flaming" or disrespecting other board users is not allowed. For more specific information on what Nokia considers disrespectful or inappropriate, see below.
5. Thank those who help you. Giving kudos, marking solutions accepted and posting thank you replies are ways of showing appreciation.
Act responsibly. Please remember that advice or information posted in a discussion is the personal opinion of the person providing it. If something sounds wrong to you, do not try it. In particular, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it – instead, report the user to a moderator.
From time to time, a member of Nokia staff or the Discussions team may request information that is necessary to provide support or to investigate an issue that you have reported. Only give such information to forum members whose username is accompanied by the blue Nokia logo.
Moderators are here to help. The Nokia Support Discussions is a moderated forum. From time to time moderators may participate in discussions, but their primary purpose is to help facilitate the functioning of the boards and assist you in their use.
Your posts appear automatically, but posts that violate the community guidelines may be edited or deleted by a moderator. Repeated and/or serious violation of the guidelines may result in a user being banned from the discussions or even legal action, so please play by the rules.
Examples of discussion no-nos include:
Promotion or spamming: Nokia Support Discussions are intended for problem-solving, not promotion. Please refrain from posting anything that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorised solicitation. Links to external web sites are permissible where the link provides a direct answer to another user's question and where no other no-nos are commited.
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Harassment (“flaming” ): Personal attacks or harassment ("flaming" ) are not acceptable in the public discussions or private