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Re: E6 (Belle Refresh) Not getting inbox from Exch...

New Member
Toivoja
Posts: 4

E6 (Belle Refresh) Not getting inbox from Exchange

Hello

 

I have a bit of a problem here... some of the E6 that are in use at the company where I work won't syncronize the inbox. It'll Sync the contacts and calendar and even the sent mail box but it's lacking the inbox.

 

Device is updated with the latest Symbian Belle Refresh. Problem can't be with the account as it works perfectly on E5. This problem first came up when I updated E6 to Belle and added the Exchange. After that the inbox is missing.

 

So any idea if this is a problem with the device(as it would seem to be) or a problem with the account?

Looking at the logs of the Exchange, it'll start the email sync but after a second it will end it.

 

Hopefully someone could provide me with some insight with this.

 

Regards

Toivoja

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Community Manager
musica
Posts: 4,942

Re: E6 (Belle Refresh) Not getting inbox from Exchange

Hi,

 

I tried setting up an Exchange account on my end and it works fine. Everything syncs perfectly especially the inbox.

 

If the inbox is missing and Sent Mailbox is what you can see, try tapping Sent at the upper left part of the screen which is beside the Date then look for Inbox. After that hit the Sync icon located at the lower part of the display.

 

If above didn't help, you may need to resetup the account. If resetting up didn't change anything, try reinstalling the software of your device.

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Registered Member
sifueli
Posts: 1

Re: E6 (Belle Refresh) Not getting inbox from Exchange

Hi, I have the same pronlem with nokia N8. I got new software on my device and still canr see the inbox. except of the inbox I do get the sent item and all the rest. P L E A S E      H E L P

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Moderator
aleisha11
Posts: 2,864

Re: E6 (Belle Refresh) Not getting inbox from Exchange

Have you tried the above steps? If not, you may try to remove the account and set it up again on your device. 


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