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Re: E6 Wired headphone out issue

New Member
Ashu_m
Posts: 5

E6 Wired headphone out issue

When i plug in the e6 wired headphone i feel that there some room for it to move around downwards and sideward. This turns on/off the left speaker of the headset. If the phone sits in your pocket and you walk around, it makes the left speaker go on/off constantly. This is clearly faulty hardware.

Question: is it my phone, or are there other phones out there with the same issue.
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Mobile Overlord
jimmyireland
Posts: 16,758

Re: E6 Wired headphone out issue

Is this the one you got with the phone,ive noticed this behavior with the E71/E72 taking all this into account none are music orientated devices including the E6

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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New Member
Ashu_m
Posts: 5

Re: E6 Wired headphone out issue

No, this is with the Nokia in-ear headphone I got seperatly. I also have the same issue with Shure E530 headphones and any other 3.5mm plug I could find. I did not have this issue with the E72, so I really suspect it is an E6 problem. 

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Sage
Posts: 209

Re: E6 Wired headphone out issue

I have to say the headphone socket on my E6 has a nice snug fit with my Sennheiser headphones. No loose wobbles at all.

I've not tried the cheap and nasty headphones supplied in the box with the E6 itself.
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New Member
rangdrol
Posts: 3

Re: E6 Wired headphone out issue

I'm having the same problem. I'm using Shure earphone as well as headphone. I realised the part of the headphone plug expose out due to the slanted edge.
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New Member
udit_malhotra
Posts: 1

Re: E6 Wired headphone out issue

Thats True, I Also Saw The Same Thing On My Handset !
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Sage
Posts: 209

Re: E6 Wired headphone out issue

The E6 is brand new and well within it's warranty period. Your problems with the headphone socket would very much appear to be a parts/manufacturing fault and therefore be covered by the warranty.

 

The only way you are going to have this problem resolved is to either have it repaired at a Nokia service centre or return it to the seller and ask for a replacement.

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Technical Expert
michaels
Posts: 8,489

Re: E6 Wired headphone out issue

If your device exhibits this issue, please cionsult your neqrest Nokia Care point.


Nokia Lumia - the fastest growing smartphone

If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

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Registered Member
coolavi369
Posts: 1

Re: E6 Wired headphone out issue

Bro i can understand your problem because even i am facing the same issue in my E6. I took it to nokia care and even they agreed that its a hardware problem.....i got it replced as it was in warranty period but again facing same issue.....guess its a manufacturing defect
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Mobile Overlord
scoobyman
Posts: 10,000

Re: E6 Wired headphone out issue

[ Edited ]

Very resourceful but as we can't discuss disassembly of devices (which I know it isn't in this case) I hope your post is left in place; you would probably be surprised how few would have either the dexterity or patience to carry this through.

Happy to have helped forum in a small way with a Support Ratio = 37.0

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Counsellor
matthewkuhl
Posts: 63

Re: E6 Wired headphone out issue

The headset performance on this phone drove me to it through frustration. Although it took a few tries, it really was not that big of a deal.

i posted this on a couple other similar threads. i hope people will be willing to take a few minutes to correct the problem rather than lose their phone for who knows how long by sending it to Nokia's repair facilities.

ματθαίος
E72-2 (071.004)
N8-00 (111.140.1508)
E6-00 (25.007)
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Professor
Ztuka
Posts: 680

Re: E6 Wired headphone out issue

The glitch which is very annoying exists on perhaps every single E6..

I have experienced this on 3 (three) E6-devices and will test it on a fourth one in a couple of days.

All devices have been sent in for this problem (among others)...not a single one have been repaired.

The problem is there and it is even greater problem that you cant change the volume on bluetooth headsets also on E6.

So no back up plan so to speak for having volume freedoom without hazzle

 

This among other problems with E6 makes (me) sending a couple of E6 back for repair...I guess this issue(ues) will not be taken care of.

It has been an ongoing issue...

These problems are not acceptable.

:smileysad:

Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro
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Counsellor
matthewkuhl
Posts: 63

Re: E6 Wired headphone out issue

i see the suggested fix i posted has been removed. i am kinda curious why a solution that will work is being removed when it saves Nokia time and money as well as frustrations on the customer's part. People have already posted that Care is unable to rectify this fault.
ματθαίος
E72-2 (071.004)
N8-00 (111.140.1508)
E6-00 (25.007)
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Counsellor
matthewkuhl
Posts: 63

Re: E6 Wired headphone out issue

This issue can be fixed in minutes at home with a sewing needle, if you are willing to do it yourself. Just get some good lighting going on and look for all the contact points in the jack and "help them out of their caves."
ματθαίος
E72-2 (071.004)
N8-00 (111.140.1508)
E6-00 (25.007)
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