[jksz]

hi guys, 

I was searching for an answer but with no luck.

I got my e7 updated to Belle, short after that I installed Microsoft Office Apps.

When I log in to the Onenote in my mobile with my newly created windows credentials, i get an error code 80070490.

I click "Skip" and I can add some unfilled notes on the mobile but when I try to sync them, it fails again with the same error.

I log in to my skydrive and I can see there is a blank notebook there with the name as in document available in the downloads section on Nokia page.

any clue how to make it work and what this error is about? 

Thanks, 

jszc

[Tiam]

Hi

My problem is similar, but on a Lumia 610. When I try to sync and download my e-mail, I get the the same error code. I don't have the "skip" opportunity. I can only choose close

Can someone advise ASAP, please!

[Pfrancoise]

Hi Tiam,

Thanks for your post and welcome to the Nokia forum.

We are really sorry for this inconvenience.

It sounds like the Windows Live account that was created when the phone was first activated has changed or become non-functional.

I would suggest a hard reset of the phone (this will take it back to out-of-the-box condition), then reconnecting it with either the correct Live account info or a new Live account.

Keep in mind that this operation will cancel all your information on the phone.   Contacts, calendar and tasks are synced with your LiveID, there is no real need to create a back up.  Your mediafiles can be saved with Zune. Apps can be downloaded again from Marketplace after a reset. There is a handy tool which, once setup, will do this for you. It is available in Marketplace and is called Reinstaller.

Let us know how you get on and feel free to post any other questions you may have.

Regards,
Pfrancoise

[Tiam]

Thanx guys - a million. Now it works. That was obviously the solution

Have a nice summer! Cheers

Leif Granlund (Tiam is my son)

[zlebronjames]

I had the same problem here ,How about all the notes that I saved on unfilled notes path? Im the unlucky one that use Nokia Suite to backup everything which I Tick all options while backup which have Contacts and groups,messages,calendar,tasks , and notes, phone setting and apps, documents everything. But when I tried to restore back it didn't show up. So sad and disappointed. If I Knew it didn't back up my One notes I will find the locations and saved it before send for repair my nokia 808.

Moderator's Note: E-mail address was removed. It is unwise to publish personal contact information on a public forum.