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E72 - Honeymoon to Divorce.

New Member
SeriousSam
Posts: 2

E72 - Honeymoon to Divorce.

 

Like many of you here, I've had quite a few mobile phones through the years and it's always a source of great excitement when a brand new phone lands on your desk. The new OS to explore, the Apps, the form factor. The downside of playing around with so many phones through the years is that there is no perfect device, no form factor that's perfect in every situation and no OS that can retain your interest beyond a few months before it's time to convince yourself that you need to try a new 'thing' which will solve everything for you (and make you more productive).

 

 As long as you know this up front and understand your interest is going to stray, you can get a fairly balanced view of what makes a great, as opposed to a good phone. Here are my thoughts on the E72.

 

As a background to my adventure, I recently had an iPhone and although it's far from perfect I was fed up with the lack of a physical keyboard. It's not that I failed to bang an email out but I found it tedious when I made a typo and then had to spend 10 seconds trying to edit the message by tap'n'hold to move cursor, delete (x10), tap'n'hold to continue typing etc. It just got 'old' so I started to look for a device with a keyboard - remembering with fondness the keyboard on the old E61,  Treo680 and even the Blackberry 8700 (love those clicky keys!).

 

Last October I bought an E63 because it was 'cheap' and to see if I could get back into using S60 + keyboard after such a long period in iPhone land.  To my surprise, the E63 whilst creaky and a little too 'red' for me, was good, it, I even took it to Hong Kong on a trip and left the laptop behind as an experiment (it worked.. but only just) although it obviously had some shortcomings. Toy like Email client, browser standards, ram, camera etc.overall it was a positive experience that made me want to explore further.

 

I had bought a Nexus One in January the day it was released and although it's a super phone, it still had no keyboard and the Droid keyboard is awful so having had a half decent experience of the E63, I decided the E72 was the next best thing and decided to snap one up.

 

 

The Honeymoon / First impressions.

First impressions of the E72 is that it's a 'handsome' phone - not a good looking phone or a kiddy toy but a good, solid, classy looking phone for business. The keyboard was as good as the E63, the form factor was obviously near identical other than the materials being of higher grade and obviously it's slimmer and easier in the pocket.  First impressions were very good.

 

The screen was a step back from most new phones, especially the Nexus One's gorgeous High-res effort but it's certainly clear and as it needs to be judged as a utility, not a spec-sheet competition so it fitted the job of a phone with a keyboard.  The screen was clear and bright and easy to use.

 

Software seemed to be not much of a step up from the E63, I was expecting a higher grade of Application to be included and to my surprise (not disappointment) there was little on the surface to distinguish the E72 from the E63. I disliked the new transition effects as they felt like Nokia had iPhone envy rather than functional enhancements.

 

Camera quality was very good for a phone although I don't like the viewer application with its spinning wheel of pictures - iPhone envy again? what's wrong with a 5x5 thumb view that would work well with the D-Pad? Once again, it works but it's not designed to optimise the experience of the form-factor.

 

The touch-pad, I quite liked it, although I rely on the D-Pad more as it's just too small a surface to be useful.

 

The Email client. At first it felt like a step back from the E63, the E72 client seemed 'bare' for some reason and I also wanted to make the font smaller so I could see more email headers on the screen at once (cant do it), I put all of this down to the email client being prosumer rather than consumer

Overall, first impressions were good with the caveat of some changes to what I was used to, no bad thing.

 

 

Married life / day to day:

Day to day, as a Phone, the E72 is fantastic. Calling people by typing their name is so much easier than 'flicking' through lists, call quality is absolutely top notch, signal strength and 3G connectivity is years ahead of my old iPhone/Nexus/Blackberry/Treo and really shows that Nokia know how to make connectivity work from a technical perspective, something that almost every other company from HTC to Apple trail considerably behind on.

 

Short-cuts to communication 'tasks' are as good as it gets. Series60 is a superb, intuitive and  well polished hierarchy of menus to get your calls and messages answered, read and replied to in record time. I can't praise the work that's been done over the years any higher.

 

Setting up email was easy enough as standard manual entries although after a week or so I decided to setup mail through OviMail - this was painful.

I'm pretty experienced in these things and technically very able (I'm into heavy  tech for a few decades) but this was a challenge for me. Passwords, logins, usernames etc.. it all becomes one mixed up frustrating jumble that I think would  have any mere mortal turned off or turn to their I.T. department in haste. It took me a couple of days to get it set up properly and even then it felt like it was hanging by its fingernails. Blackberry by contrast feels military strength compared to OviMail and BB's are far from a walk in the park when it comes to ease of setup.  Once I did get OviMail setup, it did work but I always had the feeling that it might break at any minute if I touched the wrong option. To its credit, it never actually did break, but it just left a bad taste that I never quite got rid of.

 

Nokia are obviously moving heavily into services such as cloud infrastructure with Ovi services, Music etc. This push into services is being implemented the same way as Microsoft did a while back where none of the teams talk to one another other, it's all through a technical specification sheet. The E72 software works as silo-applications with each requiring the same login information being entered independently rather than simply log into Ovi services once, per device, and everything else flows. This constant entering of information per application is what makes S60 feel dated, it's unforgivable for a product manager of an integrated device like the E72 to let this pass. It either shows weak leadership within the product team or it shows a lack of cohesion between the teams within Nokia - again, a failure in leadership although higher up the chain of command. Yes, it's a big company but to let this happen shows the company has too many toothpaste managers and not enough tech savy people that love their work.

 

A second level of confusion is the PC software that's bundled and are encouraged to install. Nokia's PC suite is solid, but why am I encouraged to install Ovi software and map loaders which seem to replicate the same job? It's not a problem with the device itself, but it significantly dilutes the user experience to bemused confusion. Obviously this is not the E72 but companies can no longer separate user-experience from device experience, especially when they're intertwined to the degree that they are these days.

 

Setting up through a Mac was a lot simpler as you dont get all the Nokia apps, you just use iSync after manually searching for a plugin online. You loose some features but you do that with Macs anyway (yes.. I use one every day so stay away mac fanboys).

 

The Calendar and contacts apps are adequate but feel dated and slow and could do with some new views and features.

 

No Internet Radio feature as was in the E63.. I needed to scour the web to add this manually for some odd reason.

 

OviStore is an average implementation with some average applications. As the E72 is a prosumer phone, not having games and apps, whilst good to pass time on a 747 are far from needed and using the stock built in applications was fair enough.

 

Music player is 'functional' and did its duty without a hitch.

 

One thing that worked particularly well was Skype. I do a lot of international calls and I think the Nokia implementation is the best around, hopefully they can make more of this feature as times goes by.

 

Ovi/Nokia Maps. Where do I start with this? It's absolutely wonderful. I went a few trips to California, installed the map data on the device for California and Nevada and it worked perfectly. I bought a little car stand for $10 in Fry's electronics which worked for the trip and this just blew me away. Even with it's small screen, this has made me give away my Tom-Tom which I took with me on trips and never turned on once. Full marks.

 

Battery life is incredible, for a device in this day and age to last 4 days on a single charge is simply stunning. I'll put up with the lack of a decent movie player any day if it means I get 4 days out of a single charge. Once again, Nokia should shout about how awesome this is to anyone that will listen. iPhone users get trained into worrying about battery life and turning things off where possible, not having to worry about battery life is an absolute blessing. Well done Nokia.

 

To give an example, I drove from San Francisco to San Diego which takes 9 hours. I had the GPS running giving me directions, I had the Phone wired into AUX in the Car playing some Audio books for the entire duration and the battery life still had a good 2 days before needing a charge. The E72 battery life will forever go down in Legend as an 'I remember when' story.

 

Not that this piece is about comparisons with other Phones, but coming from the UK it means heavy roaming charges if I use data. I took a similar business trip with a Nexus One and it was pretty much useless as their GPS mapping software is US only in features and, it can't work with offline maps and would have cost me a pretty penny to use on a roaming contract with all the Data it would download. The Nexus one is arrogantly setup to be of use to US consumers, overseas users get a half-glass feature set (no turn by turn / street-view etc..).

 

The Divorce:

There is a time in the daily life of using a Phone where the 'unique characteristics' of the Phone start to become tedious. This happens with all phones and gadgets, if it didn't we'd all still be using Videostar VHS recorders (does that give my age away?).

 

After travelling up and down California, replying to a hundred or so emails over the course of a week, I noticed that I had just sent a handful of emails without being connected to Wifi. After examining a little further I worked out to my horror that the email client does not connect over Wifi - ever. It fails to work with Profiles, connection orders or anything remotely standard on almost any other Nokia/other device. Profiles for the uneducated should remain an unknown, it's a black art from a previous era that has no place in a modern day smartphone. Devices should simply connect over Wifi if connected, otherwise prompt the user if it's roaming - simple as that, no 'profile' needed. This is how all smartphones work, even the senile Blackberry OS does this out the box.

 

I foolishly presumed that as the old mule E63 has worked over Wifi, the E72 being an 'evolved' device would also have this feature as standard. Nokia took it out.. what the $£%$£?

I can only imagine at this point in time, Nokia deliberately engineered this deficiency to keep carriers happy. The E63 being 'consumer' can be used over wifi with a standard phone tariff, the E72 being a 'prosumer' device needs the user to buy a more expensive Smartphone tariff. I can't for the life of me work out why Nokia would remove a standard feature that was in all of their older phones.

 

This little oversight of the Email client not connecting or alerting me that it was using a non-wifi connection actually cost me over 100 euros in data charges. This is simply not acceptable, no excuses, no patch-it at some point please. It's simply stupid. Yes, I've used Profimail etc.. but should I need to on a messaging device? I bought the phone for this feature, paying to replace it is simply counter-intuitive when so many other options exist without wrestling with work-arounds.

 

Other than creating a hole in my wallet, I also through sheer paranoia removed all my Email accounts from Ovi and set them up as 'pull' accounts where I manually check my email. I need to do this simply as I travel so much and the roaming feature sometimes works - it's back to the holding on by your fingernails thing with this device, it should work but you're not quite sure.

 

Running the much loved Maps application brings up a notice asking to connect to download data - even after saying NO, I still fail to have faith in the profiles working which removes the confidence you have in the device, It removed the feeling that you're in control and that really gets to you after a while. If Email has been engineered to ignore profiles, what else if going on under the surface, I should not have to read forums to gain confidence and if I was a typical consumer I wouldn't know where to start to find this out.

 

Other problems starting to appear are that the E72 is starting to crash a few times every week, the dreaded space-bar problem has appeared, I can't upgrade the firmware for some reason even though I'm a few revisions behind (I bought it unlocked from Nokia), the back cover feels like it's starting to work loose and has fallen off a few times and the transition effects needed to be turned off (only half of them disappear). All of these things are in the forums here to some degree. Sometimes they annoy, sometimes not, but overall when you're having a tough day they all get to you.

 

 

Summary:

There's a scene in the Film "Flash Gordon" where a poor chap puts his hand in a tree trunk as a drunken game to see if the creature that lurks will bite him, he puts his hand in, smiles then slowly starts to pull his hand out before getting bitten just before he pulls his hand to safety - for some odd reason the E72 reminds me of that this. You approach with trepidation, become comfortable with the device then you get bitten just when you think all is well and you're about to make off with the cash.

 

The E72 is the end of an era. You can tell by Nokia's responses to the problems on the E72 that their corporate focus is no longer on developing S60 but maintaining it with minimal effort.

 

Their focus is now on Maemo and 300 other pressing priorities, their software engineers are stretched way too thin working on OviCloud services, Maemo and a multitude of new devices and holes/low quality are starting to become standard. This is starting to reflect on devices like the E72 which should be a flagship device but instead is not much more evolved than an 'old' E63 at half the price - which incidentally has an email client from the same codebase that can download over wifi. In many ways, plastic aside, I thought the E63 was better, more stable (for me) especially for the price.

 

Nokia will obviously keep churning out yearly revisions to the S60 line (C6, E5 etc). But you know for a fact that they're pretty much the same devices with a cavalier attitude to improvements and the least engineering time to fix bugs/features as they can get away with. Arrogant yes, damage to the Nokia Brand by doing this? Absolutely. It will take me 5 years before I return to a new Nokia device after seeing the speed of progress and responses despite some great promise. Look how quickly Google turned around a Nexus One update with multi-touch after an outcry - it can be counted in days after launch, not 'devices' as seems to be the case here.

 

The E72 device feels great, I love the form factor, the Keyboard is not the absolute best as that remains with Blackberry but it's certainly one of the very best. The phone functions are second to none.

 

Ovi-Maps is just brilliant and the Battery life is as covered above is the stuff of legend.

 

In many ways the E72 is the device I'm least able to move on from as there is so much to like and so much potential, but the amateur email implementation and creeping software problems makes this device seriously handicapped for anyone that travels or cares about the significant roaming fees that this device is designed to incur which is a genuine shame.

 

Hopefully these things will get fixed in firmware upgrades, I'm sure some of them will but why should I wait? this is not the 1990's - this is mature technology and a (very) mature Operating system which should be solid as a rock.

 

I like many on this forum would like to see Nokia do well but they've simply not stepped upto the plate by fixing basic feature holes nor have they communicated to the community that they're listening and will fix any of the problems. Instead they've announced new devices to replace the handsets that still have serious flaws. This is not the actions of a company that listens but a company that simply churns like a machine on a pre-set course with nobody at the wheel.

 

Despite much to like about the E72, I for the single reason that Nokia seem to have no ears to hear and no fingers to type, am out until further notice.

 

 

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Sage
Posts: 114

interesting Re: E72 - Honeymoon to Divorce.

[ Edited ]

Very interesting post, perhaps the review I wish I had read when I first started looking at the E72.

 

I've waited several months for mine and bought it as soon as the first units were available. I have to say that the first firmware turned out to be pretty decent for what I was expecting (all my previous Nokias had terrible Symbian firmware at the time of release).

 

It's not bad, not bad at all. But I can see how the solidity when it comes to corporate email usage (and overall heavy email use) is still lacking. Perhaps Nokia will deal with that in future firmware upgrades.

 

Curiously you did not mention one aspect that to me is the fatal mistake that kills the E72 as a good product... a bad design decision. The amount of RAM.

The thing boots with a lot less RAM than other Symbian models... at boot I get about 35 MB free after loading a couple of small apps. This detail alone totally cripples a phone that would otherwise be a great multitasker. (The 6220 Classic I also have boots with over twice that much RAM and I don't get apps closing and crashing all the time)

 

Nokia probably noticed it and now the E5 will have more memory. But I still feel ripped off... I love the E72 but it is fatally flawed. Not sure if I will keep it or not but I don't feel like spending more to get the E5 only because of the RAM issue.

 

Lets hope Nokia coders can improve E72 memory management a bit... right now it is a disaster.

 

PS: Strangely I have no other complaints. Unlike you I never had spacebar issues (23.007) and the battery door is very solid (especially if you pull that O ring out a bit so it closes tighter). The phone has been great and well built.... it's only the low RAM... *sigh*

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Counsellor
Posts: 73

Re: interesting Re: E72 - Honeymoon to Divorce.

 


beowulfpt wrote:Curiously you did not mention one aspect that to me is the fatal mistake that kills the E72 as a good product... a bad design decision. The amount of RAM.

The thing boots with a lot less RAM than other Symbian models... at boot I get about 35 MB free after loading a couple of small apps. This detail alone totally cripples a phone that would otherwise be a great multitasker. (The 6220 Classic I also have boots with over twice that much RAM and I don't get apps closing and crashing all the time)

 

Lets hope Nokia coders can improve E72 memory management a bit... right now it is a disaster.

 

PS: Strangely I have no other complaints. Unlike you I never had spacebar issues (23.007) and the battery door is very solid (especially if you pull that O ring out a bit so it closes tighter). The phone has been great and well built.... it's only the low RAM... *sigh*


I agree with you.  I had an E71 and, despite E72's fatal flaws, I will not going back with E71.  Mainly because I like: compass, accelerometer, WebDAV-based remote drives (amazing! I throw out BT hahaha! just kidding), CPU with frequency scaling (that's the reason why the battery last longer than E71), and another enhancements I forgot now, but I hate the low free RAM memory.  I still have mi old E71, I reset, and I'm surprised: 70MB free!

 

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Mobile Sensei
chanchan05
Posts: 8,090

Re: E72 - Honeymoon to Divorce.

[ Edited ]

A few comments to serioussam

 

1. Setting up emails using Ovi Mail. Instead of actually going through the process manually, there is an Ovi Mail automatic setup app which just prompts you to enter your account and password, then automatically sets up your Ovi Mail in 10 seconds by itself.

 

2. The bareness of the E72's client may be for some reason. Some countries have the E72 and E63 bundled with Nokia Email, some not. And with the prolific under the table deals by suppliers, sometimes phones intended for China are sold in the US, phones intended for Malaysia are in China, etc..

 

3. Ovi Suite vs PC Suite - It does the same jobs because somewhere down the line, they will phase out PC Suite and replace it with Ovi Suite. They're just taking they're time about it

 

4. Email default client not working through wifi is false. However this could be stated as a proof of its dated interface. You have to manually set it in settings to connect to wifi.

 

5. As the E72 is still pretty young, and the number of software updates released are too few from average, there will be a lot of updates yet to come. However, certain problems do occur over time through usage, just like in laptops. And there are times when we are forced to reformat our computers, there will be times when we are forced to reformat our phones. Many of us here have seen that it is quite advisable to make resets of the phones before and after an update if there are problems before the update.

 

6. It may please you to know that Symbian^3 and Symbian^4 phones will be in the market by next year. Symbian^3 will be the final iteration of the current Symbian OS, with Symbian^4 being an entirely new beast. You may want to wait for reviews of these upcoming phone OS once they are released if they suit your tastes.

If you find my post helpful please click the green star on the left under the avatar. Thanks.
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Professor
mgoksoy
Posts: 374

Re: E72 - Honeymoon to Divorce.

This is, by far, the best review of a product I have ever seen!

 

Technology, literature, humor beatifully blended together. simply A class,

 

Dear Serious Sam, there are heaps of sites on the web aiming at reviewing various popular products, most of which are dry, tasteless. You would be a boon for many of those sites with your wonderful style which would be to the interest of producers and consumers alike. Why don't you contact some of those sites and offer your services as reviewer?

 

With best regards...

mgoksoy
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Advisor
Posts: 29

Re: E72 - Honeymoon to Divorce.

E72 can be set to use wifi to receive emails, but the fact that it is not automatic is indeed annoying.

 

Slow OS is another problem for me, I also uses a BB 9700 (plus iPhone) and the 9700 is so much faster. Both phones uses CPU running around 600Mhz but the E72 just isn't inthe same league.

 

I hope the next firmware can improve this aspect, as I hate to wait 2 or 3 seconds everytime I want to reply email.

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New Member
nambiar
Posts: 1

Re: E72 - Honeymoon to Divorce.

 I am happy to purchase E72 on last sunday (19April'10) and started to use this grate and wonderfull phone. I was having Nokia 5310 Xpressmusic.when istarted to use New phone incedently contct icon and calender icon vanished from menu. I couldnot redo and place at Menu. Will you please advise me what action to be taken? I have purchased Nokia E72 from M/sDYNACOMMUNICATIONS SDN BHD,Lot FK-03 1st Floor,Mid Valley Megamill, Midvalley City, kualalumper(MALAYESIA) and I am on turiost visa, will be going back by 01May to India..NokiaE72-1ZBlack,WLAN;3CF72AA810A7.IMEI351513042524089. Please do needfull.(kvrnambiar39@gmail.com)

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Sage
Posts: 257

Re: E72 - Honeymoon to Divorce.

Excellent post :smileyhappy:

 

A few little points, although these are in no way excuses:

 

1.

As mentioned, the email client does do wifi. The problem is it doesn't support Destinations (except in MfE), which means it can't do the automatic switch between access points as needed and you have to manually configure the access point whenever you move about.

 

However even with Destinations it's not "smart" as you would expect. It doesn't just find a new hotspot and ask if you want to add it, you have to do that manually. It doesn't assume or provide the option that wifi access points should automatically take priority over costly packet data, you have to manually configure the priorities. In fact if you stick a new sim in or swap sims, it will auto configure the access points for the sim, and put them as priority 1 !

 

Destinations is a half baked implementation. Nice idea to solve the problem, but it's missing features, and worst of all it requires applications to support it. Why on earth they let the E72 out of the door without all the bundled applications supporting Destinations is beyond me though!

 

2.

PC Suite being bundled I think was just a timing issue. Ovi Suite came out after they started on the E72. They should have started shipping with Ovi Suite later though. It's not made clear that Ovi Suite actually replaces PC Suite either.

 

3.

Ovi services on the phone do now have a 'single sign on'. I had to go to the Software Update menu to get this feature though. It may be there by default in newer firmware. It works well, although it also forces you to sign on again if you change access point!

 

4.

Internet Radio is finally included the 031.023 firmware, and about the only welcome feature in it.

E72-1 UK CV 052.005
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Advisor
rpospisi
Posts: 21

Re: E72 - Honeymoon to Divorce.

Mobile data in roaming is serious problem. Fortunately, there is application for Nokia smartphones which allows you to prevent possible bill shock. Try Google search for "roaming guard" ...

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Registered Member
bigpaul
Posts: 1

Re: E72 - Honeymoon to Divorce.

Great Post Serious Sam - thank you.

I was a long time user of the Treo 680 - which did just about everything I needed, but I did get an N95 as it was the last thing when it came out. I also got an iphone, but just can't love it - too much missing for me.

 

I was lucky enough to be given an E72 recently and have just spent a day setting it all up - email over wifi - my business only give non data-enabled sim cards to keep costs down, and I have to say it is a good successor to the treo, with much more capability to it. Thin, light, long battery, good screen - I have an AVI player on there, Quickoffice etc, so got to be good to go.

 

Sorry to hear you won't be back on Nokia for a while - but I can understand - I bought a 6700 in Novemember and the Bluetooth doesn't work at all. Nokia are in danger of doing a Toyota and sacrificing quality for growth speed to 'keep up' with Apple- when they don't need to.

 

But they do need to start listening to the forums, and publicly acknowledging that they do.

 

I hope you give the E72 a second chance down the line

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Sage
Posts: 87

Re: E72 - Honeymoon to Divorce.

Thank you ( to the OP )  for a very entertaining and informative read. I'm still very much in the honeymoon period, having just bought the E72 a dew days ago - making the swtich from the ill-fated N97.

 

I sold the N97 and went back to using my old N95 - which I just love, but wanted a simialr phone, just with an added keyboard. Most of the fancy hoity toity touchscreen phones out there ony have virtual keyboards, so the E72 seemed to fit the bill nicely, nicely priced too, as I was buying a handset only, and not a monthly contract phone.

 

Due to working with a very paranoid IT Dept, I haven't even attempted to configure the phone to my work email address, so only use it for my personal email - gemai - which I find works very well, and very quickly. Can get 3G most of the time.

 

As it's still pretty much at the novelty factor, I'm still finding my way with it, but thanks for the heads up as to potential longer term issues.

Silver Nokia E72-1 UK
RM 530
FW: v31.023
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Sage
ovikovi
Posts: 247

Re: E72 - Honeymoon to Divorce.

[ Edited ]

SeriousSam

I enjoyed that.

 

With a title like that, I knew I had to read it.

You have excellent writing.

 

Despite the length I read it all enjoyably as if time stopped and could relate to many of your needs and/or wants and expectations and many of your thoughts about devices and the company that makes them.

 

What surprises me most:

"After examining a little further I worked out to my horror that the email client does not connect over Wifi - ever."

 

Un-believe-able.  (well, at least not automatically from what people have said)

Thanks for sharing your experiences so entertainingly.

 

 

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Advisor
ristothegreat
Posts: 10

Re: E72 - Honeymoon to Divorce.

A perfect summary of the disappointment in what should be a very mature product.

 

I was barely even able to upgrade my phone to the newest firmware.

After contantly losing connection with my computer via USB connection. I noticed an icon to perform the update within the phone, it somehow managed to get itself over the line. I assume the upgrade (via USB) managed to transfer the update file to the phone, but could not get completely finished.

 

The transition (fading) screens are the most cumbersome annoyance I have ever endured on a phone.

 

The "destinations" settings instead of merely connecting to wifi access points or 3G is utterly cumbersome and prone to roaming problems whilst overseas.

 

Ovi Maps does not even allow anything other than roaming whilst overseas. Even after maps have been downloaded, it does not do anything with the data unless you go online. BUt that is an Ovi Maps issue ... which is merely one of many.

 

Battery life is good. My E71 was better (in many ways).

 

The EMAIL messaging software is utterly useless. I downloaded the Gmail mobile application and the emails come in effortlessly. Try doing that with the Nokia Messaging. You can hear the little mice lining up inside the phone **bleep**ing the bytes one by one as they attempt to build an email message.

 

Seriously, give me firmware for an E71 that will work on this phone ... I will go for it instantly.

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Registered Member
coffeemug
Posts: 1

Re: E72 - Honeymoon to Divorce.

Well wrote i enjoyed reading that summary.
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Advisor
Posts: 23

Re: E72 - Honeymoon to Divorce.

Fantastic review Sam and just what I was looking for...

 

I current have an E71 and plan to replace over the summer and having owned a couple of touch phones (HTC TYTN II and Samsung Omina) in the past, I wondered which direction I should take when my upgrade comes around...

 

Being a travelling business user its very hard to move away from great battery life, real keyboard and the just recently added ovi maps. But a poor standard email client (installed nokia messaging and it lasted about 10 minutes with me - why should I run an app ontop of the OS to deal with emails, way too slow), an OS which is certainly starting to look its age, plus a very poor camera. Also, which tops it for me is the many niggling firmware issues of which Nokia seem uninterested in fixing and expecting users just to upgrade (there hasn't been a firmware update for mine for 18 months - I know part of the delay is to do with the network provider, but this is just too long). I experience a similar wait when I had an N73. I know companies are pushing devices to market to early but at least follow up with regular updates!

 

Just not good enough for me, especially when at the time this phone was it's business flagship. Of which the E72 is now, yet looking at the amount of issues people are having with the E72 its really putting me off what I was hoping would be a big jump from the E71, yet appears to quite a small jump with more problems thrown in.

 

Giving free sat-nav was a smart move but I think that it was more of a reaction to google's maps app. If Google add turn-by-turn to their maps and there's an Android device with a decent battery life then I'm on it.

 

I certainly agree that I think Nokia has lost their way and need to focus on their direction, since as they know the smartphone market moves fast, where did apple and RIM come from in such a short time...

 

Nokia certainly have their work cut out that's for sure.

 

 

 

 

 

 

 

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New Member
SeriousSam
Posts: 2

Re: E72 - Honeymoon to Divorce.

Gentlemen,

Thank you for your kind words and replies to my experiences with the E72. Since writing the original post my Firmware has been updated not once, but twice no less.

As I bought the device 'vanilla' style from Nokia online, I have no idea why I was unable to use PCSuite to upgrade my firmware despite my E72 being clearly a few revisions behind, I also tried upgrading from the device itself and it gave me a firm but fair 'No'; one day after hammering the server for a few minutes with constant requests, Nokia's servers finally rolled over and let me download an upgraded firmware directly onto the device. I can only presume it was a load-balance issue with their servers although open to being educated otherwise, I have no idea why PCsuite/Ovi Suite failed to upgrade the E72 despite downloading the new firmware every time I checked for an upgrade. Not to worry, these things happen.

The new firmware (031.023) has some new features with a few new icons added and many bugs fixed. If I were to relate it to my original 'Honeymoon to Divorce' post, it's a bit like the Wife has put on some heels and lipstick and has lost a bit of weight in an attempt to win my affections (sorry female readers, I know it's unforgivably sexist).

In that spirit, and considering the Nexus One that I moved back to using is a poor quality phone (remember that function?) I thought I'd give the E72 another spin to see if it fixed my original problems. I reset the device, cleared the SD card and set the device up from what should be a clean and sparkly install.

You'll all be glad to hear I wont go into another vast post as most of my thoughts still stand, however:


Email:
The new email revision does fix some of the Wifi connection issues I was having. I'm glad to say it's faster and does indeed work over Wifi although it seems very slow when updating itself. Other phones seem to download a full header+message infinitely quicker that the E72. As I've been using the new firmware for a week solid, I'm increasingly annoyed that I need to download the HTML versions of email manually which takes terra-years; I believe the E71 email client can be configured to download HTML versions automatically as can my old E63 so why not the E72? Did someone 'merge' the old email source-code into Nokia messaging when they made the E72 client?

A new bug has appeared that seems to lock into a constantly 'downloading' logo loop - where it never completes the email download. I need to click 'cancel' manually then the email appears as if by magic. There are other niggles that have seemingly crept in such as when using the E72 without a SIM card, the email client will work for a few hours then simply stop connecting manually or automatically, needing a reset to come to life again. **Geek alert on** As an old games programmer, this looks to me like a memory leak problem that could be easily found (or a thread that's gone haywire) - especially considering good debug tools have been around since it's Psion Series 5 roots. **Geek alert off**.

I'm sure your mileage - or bugs - will be different from my own depending on your own unique circumstances but it's another of those two steps forward, one step back things which Nokia seem to do with the E-series.

What's frustrating is the phone part of the E72 is world-class which when coupled with a bottom of class email client it defeats the reason to have a QWERTY in the first place. I'd trade the Phone stability for a best of breed email client on this device in a heartbeat. I've not tested the Gmail client as RistotheGreat did (above) so this may solve the email conundrum for some.


Memory:
As Beowulfpt above originally questioned, Ram is becoming as scarce as the Yeti. Before the firmware update I had plenty of spare RAM, after the firmware update I get low-RAM notifications every few days and I'm running the exact same email accounts without running ANY 3rd party software whatsoever.


Stability:
Overall crashes of the device are now far and few. It seems to be a step forward. Well done Nokia.


Other:
It's worth mentioning (thanks DeadKenny) that you can now sign in once to Ovi services and it's supposed to work across the Ovi suite of apps. I've not checked this personally as I'm using the device without adding extra apps at present but there was a note in the firmware note when upgrading.

Internet Radio has now been added back to the Radio client - no need to go hunting for external versions of this anymore. This, as before, works pretty well.


To close, it's interesting to read others frustrations (above) with this device, there are many good things about E72 and I can live with compromises in a device if it does other things well. In the case of the E72 it's a great phone but it's an incredibly poorly implemented email client, too poor if you ask me. If Nokia added a half stable email client with HTML (as they had many years back in other similar devices) then I'd put up with the tedious old-school 'profiles' and an old-school approach to connectivity and other such compromises. As it stands I can't in all honesty make this my main device when it's fails to offer a usable email client that I can use without frustration on a daily basis despite the new lipstick.

As Nokia are so close to making this device 'ok', should I go back to the Nexus and put up with the lack of a keyboard and poor phone functionality, but excellent mail client - waiting for one more Firmware revision from Nokia? How long did you good E71 owners need to wait until Nokia fixed the problems for you? I really want to like this device despite my sheer frustration at it's implementation.

 

Note: Despite the E72 still sitting on my desk and not on Ebay, my original post conclusions about Nokia's tardiness in selling half-finished devices still stands. I'd find it incredibly difficult to justify buying a new Nokia device for a number of years. This is a real shame when they have so many voiceless employees within their organisation that if given half a management-vote could turn this cheap strategy around.

 

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New Member
Posts: 4

Re: E72 - Honeymoon to Divorce.

after i upgraded the firmware ota to 031.023  on my e72-2 product code 0573646, the phone frequently hangs while i try to check new emails . i say hangs and not crashes becuase it can be brought back to the home screen by pressing the power button and changing profiles , but only after a few tries, and sometimes not at all. but when i try to open NM again, the same problem. i am pulling the battery way to many times (3X/day) a week. whats going on?

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New Member
mnzia
Posts: 2

Re: E72 - Honeymoon to Divorce.

[ Edited ]

hi...

 

i had update the latest firmware 31, after updating my phone get restared automatically while using the applications. even the phone hangs very often when ever i open any application. i hope nokia would come out with some solutions for these issues.

 

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Mobile Visionary
Posts: 2,300

Re: E72 - Honeymoon to Divorce.

I hope nokia would come out with some solutions for these issues.

 

The general opinion is that faults after a firmware upgrade are  mainly due to users apps data on the memory card  .

Recommendation is to try as a first step     backing up contacts and all data .

Format the memory card    wiping all data .

Fresh download of the firmware or a hard reset    returning the phone to factory settings   . Replace data contacts etc but do not restore previous settings .

 

    jje

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Advisor
ristothegreat
Posts: 10

Re: E72 - Honeymoon to Divorce.

My message to Nokia:

 

Hello, I purchased this phone via Optus as an upgrade to my E71. I am very disappointed with the performance of this phone and feel that it is a step backwards in reliability. Do you have any plans to improve this telephone via firmware updates? I am genuinely considering re-commissioning my E71.

Unless dramatic revisions to Nokia's E series telephones are made, this will be my last Nokia phone. I say this with extreme regret as I believe potential exists for this line of phones. However, it certainly has not been realised in the change from E71 to E72.

I have done all the hardware resets and firmware upgrades. I am looking for robust functionality in a Nokie E series phone. Not token barely working 1 step forwards, 2 steps backwards type implementations.

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