[omega128]

Hi, after upgrade to FW81 I can see excess of log files. After a few weeks it was massive number of files that took several minutes to deleta. It also released about ~6MB of memory.

I need to stop generating this log files, advice how.

Path:

c:\data\logs\Eng\Ods\

Files are:

{17digits_possibly_date_time}_GALRequest.xlm

Content:

<AccountSetup><Request OP="GetEmailAccts"/></AccountSetup>

{17digits_possibly_date_time}_GALResponse.xlm

<AccountSetup><Response OP="GetEmailAccts"><EmailAccountType="POP3 UserDisplayName=... etc.

Looks it's EMAIL application who's generating that mess. BTW, the same isse is on my colleague's E72.

Thanks,

Jan

[hughm_nyksj_dk]

Hi Jan

I have just found the same files on my E72, a good 8 MB of request and response xml-files.
BUT, the 081.xxx FW isn't available for Denmark yet, so 071.004 does the same trick. However, I've never seen these xmls before, so maybe they stem from the latest version of Nokia Mail ??

[omega128]

hi hughm, that's also possible that it appeared with latest email update. Have you installed email upgrade recently or it was in the same time as of fw71 release? My e72 has language set 01.01, therefore I got fw81.

I think those email xml files are related to nokia push account. Solution would be to use purely pop and imap accounts without ovi push service. I have 3 email accounts in the push and one as stand alone imap. Imap account does not appear in the GALresponse.xml.

[hughm_nyksj_dk]

Hi
I upgraded the e-mail client quite recently, in about September, I think. I rely on having one mail address as push, so since there's no apparent setting to disable the logging function, I'll just clean up manually when my available space gets too low. A new FW update to del with the issue would be good, though!
Really pleased you found the problem, I wouldn't have found that folder/location on my own. This is an excellent example of peer to peer assistance.
HM

[omega128]

hi again,
you are welcomed. I am quite often exploring the phone and this log files were something unusual.
I just found that configuring all my accounts to pop/imap does not solve the issue. Xml is still generated. Configuring mail for exchange will generate another log in c:\data\mailforexchange\ just today it is 50kb long. I will monitor if it's growing over the time.
It's not critical issue, but it's annoying to know that phone is filled with useless data.

[svi78]

Thank you for reporting this.

Could you check that the email logging state is disabled on your E72 the following way?

Select Menu > Email > Settings > Global Settings > Scroll down to 7 Logs printing > Select Disable.

There still will be the small log files under the Phone memory > logs > Eng > ods. I will check if this was the planned behavior. The log files are useful if you have problems with Email, you are contacting Nokia Care.

You can safely delete all of log files by using File mgr. Go to Ods folder, select Options > Mark > Mark all > Options > Delete.

[renda]

This issue is also found with simplified Chinese language version FW081.003.240.03. The "Logs output" setting has been set to "Disabled" and left unchanged since the first time I configured my pushmail account (a pretty long time, maybe 2 years ago?). This issue is suspected to be a bug of FW.081 only, as I haven't experienced such a problem since I bought this E72 in December 2009.

It has taken me more than two hours to delete 13600+ log files in folder "c:\data\logs\eng\ods", and the process is not yet finished by this present... The free mem of C drive has increased to 110MB (now) from the original state 5.1M (before the log file clean-up).

Hope Nokia techs would fix this soon coz I personally rely to the push mail badly.

[renda]

By setting the "Periodical Sync" option (in Email Service/Account Settings) to Disabled (or OFF, not sure for accurated spelling coz my phone language is not set to English), those annoying xml log files stop being created, and the push mail feature remains FUNCTIONAL. However other Sync Mail accounts will not be synchronize periodically. Be sure to leave the "sync updates" option to Enabled/ON, I suppose this option is the one which affects the push mail feature.

[crralberto]

I have the same problem. My E72 becomes full (memoria) and slow! (I have the latest software and this problem started when I updated the E72).
How can I stop the creation of these file time?! Please, tell me step-by-step.

---------------Phone memory / logs / Eng / ods / FILES xml request-response
Every day (before I go to bed), I have to delete these XML/s and the E72 is about 20 minutes to delete them. 

I have also formatted the mobile+card and nothing!.  This problem starts again, when I start creating Email account configuration (why?!).

Please, I want to stop these XML/s files forever!

BR

Moderator's note: Personal email address and phone number removed. It is unwise to share personal information on a public forum.

[mpaavola]

At least for me the logging was already disabled. And now as I double checked - disabling it has no effect what so ever on logging - it keeps logging 2-3 mins intervals.

For me the first log file had appeared around Nov 24th, 2011 and by today when I started to deleting them I had around 17.000 .xml files. So far I it has been deleting 4 hours the log files.

BR Mikki

[crralberto]

Dear Jampe     Technical Expert/Moderator 

Please I need a solution.

My mobile continues to create "xml file" all days (when it receive an E-mail header), and Nokia does not give a solution? Why? I think strange the silence of the Nokia?
With this problem, the E72 need to have 2 or 3 GB of internal memory.
I use this E72 for my work.

BR

[olive33]

May be you could try to disable your "logs printing" in your globlal settings .... even if already disable !  it will ask you to delete all logs . repeat this choice for all your email accounts;

May be the Ods folder will stay empty now.

Cheers from France.

olivier 

[mxscm]

Simply do this...
Go to apps>Installations>App Mgr>Installed Apps then delete the Email updater app about 3MB. Then delete the folder in the phone memory containing the logs.
QED (Quite Easily Done)
Problem solved.

[svi78 · Accepted solution]

This is planned to be fixed on future version of E72 software.  Please check that you have disabled a logging on Email client settings.

Workaround until then is to delete the log files by using File mgr. Go to Ods folder, select Options > Mark > Mark all > Options > Delete.

[bettacarminati]

any indication as of when the next update will be available for the E72 model?
Thanks
Betta

[bettacarminati]

Just updated to release 091.003.xxx and so far the logs are not appearing anymore...

[svenks]

I only have 45 MB space left on C(Phone Memory). I checked for the logs issue that's discussed in this post and I do not see any ods folder. Can you suggest what else can be deleted so that I can recover some space ? Are there are other cache folders that can be cleared?

[smartspider]

for me also its hell lot of files...i didnt check the space taking backup since last 20 mins.

@nokia..

please provide fix of this

[smartspider]

great for me it was 7212 files eating up more than 105 MB.......

@nokia....please provide fix

[Anckertje]

The problem is fixed!

Update your fireware to v 091.003 or 091.004...