[stanleybinagi]

Please help me what to do with my e5, i keep getting annoying enhancement messages asking me to choose an enhancement mode as if I have connected an enhancement while i have not. it destructs any process am doing and it can pop-up ten times is a minute or more. once it pops up, it usually disappears if you shake the phone, but it appears again in the next second. it only seems to go off when you connect an enhancement for real

[aspergerguy]

@stanleybinagi

Welcome to the forum!

The fact that shaking device should have any effect at all makes me suspect that there maybe a hardware issue with headset connector upon this device, either due to defect or foreign body intrusion.

[pjtilden]

Im having the same problem with my e5. Its only a month old and i can assure u it is clean and everything but im still having the problem. If the headphone jack is faulty wouldnt the audio quality also b affected? When im using headphones its fine so im not a hundred percent sure this is really a hardware issue

[thetao]

If you think the problem could be firmware, your only course of action would be to back up your data and use Ovi Suite to download and re-flash the firmware.  If I was desperate, I would certainly try it.  But I agree with Aspergerguy.  What normally triggers the prompt is hardware, so you could be dealing with a bad solder job, a bad chip or other semiconductor, etc.

[stanleybinagi · Accepted solution]

I did connect it to ovi on my pc and it updated the phone firmware, but it still persists. But now I have found a way to get rid of it temporarily. You plug in headphones, then switch off the phone and remove the battery then put it back in and turn the phone on again. All that time the earphone are still plugged in.
This way the annoying pop-up will be disabled even after unplugging the headphones.

[MobieleStuk]

I tried a soft reset, a hard reset & formatted my SD card, and finally your method of switching the phone off with headphones plugged in...after I switch on the phone and wait till all apps load etc, then as soon as I unplug the headphones, the same irritating ***** msg appears again....

Any other suggestions???

MODERATOR'S NOTE: Post edited because connotative language was used to bypass the filter.

[hfarouk2011]

I have the same problem and i wonder how the support consider it resolved... we don't have as solution until now

[deluxe_2011]

I also had the same problem...i even thought i did something that i shouldnt have done...tried restoring my phone but still.It was ok after restoring but after i plug in headphones it start again.

[deluxe_2011]

so this means nothing can be done with this enhancement pop up.phela i cant do anything...it keeps poping up.

[stuart2152]

I have had the same problem with my e5.

Have taken it to the local nokia support shop 4 times now 1 they updated the phones software and three ,

times it has been away for repair.

the last time was just over a week ago, 

It has been fine for a week then the same message started coming up again lastnight.

And have not even had a pair of headphones near it.

Contacted my nokia store and they said it will have to be replaced.

So am thinking about contacting them to see if they can replace it with another model as i can see this is not an isolated problem with the e5.!!!

[snpawar]

my nokia e5 had same problem of pop up of select enhancement. I went to nokia gallery. They replaced the pop up cord of my handset. And fron then it works fine.

[sdabral]

I am also experiencing the same issue since last 12 days. please suggest me. I have submitted device to Nokia Care.

[cambridgekiwi]

Yep, same here too - last couple of days. Nokia phone support no help, just "try soft restart" "try hard reset" "try updating your software via nokia suite" (which says it is up to date by the way) Tried reloading the software - and the phone crashed - wouldn't reload. After reading further in some google searches, I'm now regretting ever having chosen to go back to a Nokia after having an Android phone - I wanted the good old Nokia reliability - sorry to say it just isn't there any more!

[chakma]

i think it is a hardware problem...main problem is in audio jack..nokia did bad manufacture...i had this problem also...try to use headphones for somedays...the problem should automatically be gone...or do hard restore factory...

[niemae]

problem experiencing toooooooooo....................

its to annoying.....

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.........

[tinkerphone]

Have been experiencing this the past week too. In the past 15 years since I've been using Nokia, this is the second time I would have to send it to the shop. The previous was due to speaker problem, which was due to my own neglect, but this was too sudden. And I've only had this phone for a year and a half, unlike my other Nokias - about 3-4 years before I decided to upgrade. If Nokia is getting shoddy, I am sad to think that this would be the reason that I'll switch over to Samsung...