Just got my new Nokia E6 out of the box. It does connect to my WEP+WPA2 secured WLAN, but I cannot access the Internet with it. Nor with the browser or with any other app.
I can access the internet via my 3g connection (I live in a kind of rural area where no 3G is available).
Any suggestions? I could not find any related issues on the web..
2011-07-04 17:01 - edited 2011-07-04 17:12
Other all other devices (including phones) are working fine, so it is hard to believe this solves the issue.
My E6 says it is connected to the network, but in my router's admin page the device is shown. However it is not 'active' (not online, while the phone says it is).
2011-07-05 12:01 - edited 2011-07-05 12:04
just got phoned by the shop where I bought my E6. Seems that Nokia found a related issue.
They received a message from Nokia about a bug in the E6 where the phone uses the cellular network, even when connecting via WiFi. So be aware: if you have a E6 and connect to a WiFi network, the phone is still not using WiFi but the cellular internet connection instead (aka 3G connection). Beware: this may cost you tons of money!
Nokia is solving the problem and I was told to keep an eye on the website for updates.
ps. really good service from the phoneshop!
I bought E6 just yesterday and I'm starting to think I took the wrong decision after going through a few discussions online. I was actually trying to find out why I'm not able to access the internet even after being connected to WiFi and ended up discovering that E6 seems to have quite a few other problems also besides this one. Battery life, backlight, notification light, etc. Damn. I'm so disappointed. Wonder when Nokia will release a updates and bug fixes. I hope very SOON. Earlier I had N86 that gave me a horrible time with battery life. And now, I was confused between E6 and E72. Considering that E6 is a new model, I went in for it even after getting amazing reviews of E72 from people around. NOKIA, please do not disappoint yet again.
It seems E6 has some connectivity problems with particular routers. As I have exactly the same problem (WLAN seems to be connected but no internet access whatsoever), I tried with other WLAN devices and for instance, it was working fine at public wifi areas, but no on my home wifi (I have SpeedTouch wifi router).
So it should be the the router, not the phone?
On the other hand, my N900 is working perfectly well with the same router, but not the E6...
Contacted my ISP and they changed some settings on my router, said it was the problem of the router not recognizing the device, now E6 is working perfectly fine over wifi.
very **bleep** off that this has been going on since July last year and nokia still has not adequately resolved it - i also cannot set up a mailbox on my e6 - the gmail yahoo etc options work fine - but i cannot set up my own isp's mailbox - other people also experiencing this problem - COME ON NOKIA GET IT RIGHT AND GET IT RIGHT NOW OR WE WILL ALL MOVE OVER TO APPLE OR SAMSUNG
@ cowjumpedover - I honestly don't have any idea what did they change but they said they had this kind of problems with some new Nokia models recently, so I think after all, it IS about the phone.
I have those e-mail issues with N900, but again, on the other hand - E6 is working fine with e-mail.
What I really don't understand is why nokia haven't done anything to solve these issues?
PS - did you have the same problem also with Anna or only with Belle? Because when I got the E6, I updated it to Belle straight away.
2012-02-14 8:51 - edited 2012-02-14 8:56
Both problems on Anna have continued with Belle - I have been a loyal fan of Nokia for a number of years now, but if they cannot get this right on a smartphone how do they expect to hang on to their customers. What is with their R&D ??? Blackberry is in I.C.U. and Nokia is not very off and if this is the sort of quality they are bringing out then Apple & Android will be laughing all the way to the bank. I read on a previous post that Nokia were working on a solution to the wireless problem in July 2011 - it is almost March 2012 - where is the patch for this ????? after all we are talking about Nokia, not some mickey mouse outfit. My remaining a loyal customer will depend on their swift response to these problems. Nokia are you listening - is there anyone out there ????????????
Some may find the following info useful
Check out this link: http://pablog.tunalkan.com/wlan-not-found/
HUGE FAIL NOKIA that I and others have to waste our valuable time looking to fix your bugs.
You obviously could not care less about your customers and when my current contract is up I will be moving over to your competition. I do not intend to ever waste my money and purchase a Nokia phone again.
I recently upgraded my Nokia E6 to Belle and it do connects to Wi-Fi.
Just configure Wi-Fi settings on phone as per settings of your work/home Wi-Fi router (IP address, WEP or WPA/WPA2 security network mode etc). I changed few settings and now it works super fast.
Earlier I use to face similar problem of fail Wi-Fi connection at work and at home, but now it works flawless. Saves lot of money spent on mobile data package of cell companies. Try