[charu07]

How do I take a back up when the phone is only hanged and not in a workng condition. I want to format my phone but befre that i need a backup of all my contacts and messages. Please suggest me

[vkgarg]

gm advice cud have been better if u share ur mobile model and software ver with full details on what had happened. ... To help u better try following..
1. Try restarting the phone by removing battery and sim card

2. If that does not work keep the log of error message that u get on the screen
3. Lastly u may have to take help of nokia care

[vkgarg]

very well explained i have the same issue the problem is my phones is that internal memory shows full after short span. + have taken those to nokia care they format and reset every time. Always there is space in other files that cannot be recovered. . . I have deleted all browser cache then also no help. Really Frustarted with this phone. and really frustrated with nokia company. i have send the phone to nokia care 2-3 ti,es then also same problem again again. Help me as soon as possible.i have software version 71.005 installed on c5 and 101:003 on E5 phone

[lidya13]

The soft rest *#7780# then press dial is very useful . The data is not erased or any installed application . The only thing was you must personalize the mobile nokia E5 once more again as it was before the soft rest. Contacts are not erased . That was very poweful as the phone memory became once more 122M free.
Thanks for your help.

[Abhishek1710]

how can i format my nokia e5 phone memory ..pls suggest

[Skujins]

I believe I found a solution!  I'm surprised no one else has found this... maybe it's just my phone.  Here we go:

1. Back up any important data... I'm not sure what the files we're about to delete are, but I found no negative impact since deleting them, but be safe. Always.

2. Through the main menu, go to: Office>File Mgr.>Phone Memory>logs>Eng>0ds

3. There are a butt-load of .xml files. Mark All.

4. This may take a few minutes to select all (since there are a lot... the first time I selected all it took about 7 mintues, since there were about 18000 files)

5. Once all are selected (you'll know because fo the check marks), select DELETE.

6. It will ask you if you really want to delete those 18000+ files, confirm it.

7. This step took me about 3 hours... but once they were all deleted, I had about 150MB free space!

8. Good luck, be patient, make sure your phone is plugged in, maybe do it overnight.

Skujins

[hangsing]

I faced the same problem. After trying to solve at all levels and seeking help from wherever i possibly could, somehow managed to go this far which I would like to pen down here if it could help others.

go to control panel

then, data manager

then app manager

then download apps

then nokia.mobile option

then scroll down to clear privacy data

then clear cache,cookies, history

I hope this will work for you as well.........all the best