Guys, I am really stuck with this problem of mine. I am unable to use the onscreen back and options buttons that are on the bottom of the screen. The rest area on the screen works without any problem. However, it is the bottom line that does not respond at all.
First I thought my external memory card is the problem creator. I removed it and it worked but again I started facing the problem.
Next, I did the backup thru Ovi. After the backup was complete thru Ovi, the phone restarted and the bottom area worked. However, I was on my pursuit to do factory reset. When I continued with, the bottom area again stopped responding. I formatted the phone and still facing the same problem. As of now, the bottom line on the screen simply does not respond. Please help me.
Have you thought of re-installing existing device software using option within Nokia Suite > Tools > Software updates and then try device before restoring any backup?
If I've helped in any way, a click upon the white kudos star would always be appreciated.
Maybe a visit to your local Nokia Service Centre could help - especially if its still under its 2 year warranty.
I had gone to the Nokia Care Center and they told me it would cost Rs 4,400 (81USD or so) to get the whole touchpad replaced. Are they talking about replacing the touchscreen/glass digitizer?
The price they have quoted is way too costly.