[gnirkatto]

---

jorofxx wrote:

Apparently this cannot be fixed by software updates. So the only solution I see is to make the whole keyboard blink!!!

---

Did you read the posts right above? There is a solution available now.

[andy232]

So the Nokia Care Centers just replace the middle 'square' of the D-pad with the new one with the transparent part? Seems like a good, simple fix, and if this is all easy to get done (and free under warranty) then hats off to Nokia for recognising the problem and acting quickly on it. Superb work.  

[Jerre123]

Andy, you are been too kind for Nokia: it is now almost 6 months after the release (doesn't seem really quick. But I'm happy that they fix it. Now it is getting closer to the perfect phone.

[vyenky]

Hi,

I have a call with Nokia Care in India open for the notification problem since 5 days. Still they did not find suitable solution. Nokia India is still finding a solution for this problem.

Hope this problem resolves as early as possible.

Regards,

Vyenky

[h_dodeja]

Hi Vyenky,
I am from India too. Nad i am also having the same problem with my nokia e6. please keep me updated if nokia care fixes your problem. Until now they are unable to fix mine.

[vyenky]

Hi h_dodeja,

I am in touch with them everyday, but it seems Nokia India is taking time to reply Nokia Care. I get this feeling after I hear the replies from Nokia Care Centre. I have asked them today that if the news of new nokia E6 is being introduced in the market is true. The guy at Nokia Care Centre denied it and said at least he is not aware of this. I will keep you update on this.

Regards,

Vyenky

[h_dodeja]

hi Vyenky,
thanks for replying so quickly.
i really dont care if nokia introduces the new nokia e6, i just want them to fix this notification problem with the old handsets.
did they tell you that they will fix it??
because in other countries they are changing the center d-pad with another one with a prominent and bright white notification light. one one the guy even uploaded the pic of his fix e6 on this forum. do check it out.

himanshu.

[michaels]

Concerns the solution to the low visibility of the notification light in some lighting conditions was answered by a Nokia employee here:

http://discussions.europe.nokia.com/t5/Eseries-and-Communicators/Nokia-E6-doesn-t-have-notification-...

The solution involved fitting a new keymat with an improved notification light design, which can be treated as an in-warranty repair. Please visit http://www.nokia.com/global/support and choose your region and country for more support information.

[h_dodeja]

@michaels,
dear sir,
thanks for the reply and giving the solution. I am from India. Live in Nagpur (Maharashtra).
I went to the Nokia Care asking for this new keymat but the Nokia here have no idea about this. Can you please try and help me out!!!!
this is my email id : 
contact number : *******

Regards,
Himanshu

Moderator Note: Personal details removed. We kindly ask you not to share your phone number publicly on this forum.

[Jerre123]

I went to the nokia care centre in Belgium and they told me they could provide a QWERTY keymat with notification but still no AZERTY (Belgium keypad). I'll have to wait a few weeks (months?) longer.... Pity

[Carltabi]

Hey Jerre123

Sorry to  hear about  your problem,  we can easily address this for you . Just give us a call during office  and ask for the SST and explain to them that you will like to  have a unit that has an AZERTY keypad.  They will assist you further on  this regard or you could  tell the shop in question to contact us on your behalf  and explain the issue mentioned.

Let me know if you require further assistance.

I hope this answer your question.

Regards 

Carl

[vyenky]

Hi Michales
I jus returned from Nokia care center, my case is still open and Nokia India is still not able to get the solution. Nokia care center does not have any idea about new keymat or new dpad.

My case is still open. I have logged the call 7 days back.
Does nokia india aware of the solution? Please help. i think your intervention will help many E6 users in India.

Thanks.
Vyenky

[gogogo_none]

The keymat replacement is not yet available in Indonesia, I dont know why

[Jerre123]

I'll take contact with Nokia asap... Thanks Carl.

[vuongbre]

Would any of the moderators be able to answer my question:

Can Nokia Care in Canada order the D-pad/keyboard part for me, if I am willing to pay for it? I bought my E6 from overseas since the phone is not carried in Canada. When I called Nokia Care, the person could not help me because of this.

[h_dodeja]

Can you please help me out!!!!!???????

The new d-pad is not available in India. Will Nokia do something about it??

Please at least reply!!!

Disappointed customer.
Himanshu

[vyenky]

Dear Himanshu,

My case is still open with Nokia Care and they are consistantly following up with Nokia India.

Let's Hope we get the new keymat for our E6 as soon as possible.

Regards,

Vyenky

[h_dodeja]

Hey Vyenky,
thanks for replying. In Nagpur, the Nokia Care is least interested in my problem.

Lets hope they solve our problem.
And please keep me updated.

Thanks.
Himanshu.

[Traume]

For those who is interested.

I returned the E6 to the store where it was bought and asked them to replace the "keymat"/d-pad.

Explained the hardware "flaw" from Nokia (what the problem is/was) and showed them this thread on the discussion group.

They understood, ordered a new d-pad and fixed it.

Attaching a picture with it. Problem fixed within a week.

[h_dodeja]

Hello,
I again went to Nokia Care (Nagpur, India) today with my problem of low dim light of d-pad of Nokia E6.
They still do not have any solution.
I really don't know what to do.

Why is NOKIA not doing anything about this.????????