I'm now an unfortunate Nokia E6 owner in Sri Lanka. I was aware about the notification light problem of the E6 when I bought it in March, but I was hoping to fix it someday later from Nokia Care in Sri Lanka.
I went to the Nokia Care 2 months back and their answer was there's no new keymat for the E6. Now today I called the so called "Nokia Care Centre" and the dialogue was like-
No there isn't.
No, there's no such thing.
(Silence)...(Hanged up after about 40 seconds without saying a word)
Now my questions are
PS: Sorry if I'm being too offensive. But they really should learn how to talk to their customers.
BE WARNED - I followed the advice in this discussion and sent my phone off to Nokia Care, UK to get the new transparent D-pad fitted.
A week later my phone returned - same D-pad, software completely re-installed. So I still do not have a message alert light that I can see and now have to spend much time in re-setting my e-mail accounts and network access protocols.
Thanks for nothing Nokia! - another Nokia stalwart will follow the Android crowd i'm afraid.
I have followed my first thoughts (started more than an year ago) and, despite nokia Romania changed my keypad back then, dropped my E6 and moved to Samsung Galaxy SIII.
This is the way my 10 years experience with nokia phones (5110, 6310i, E71, E72, E6) ends.
I will not come back to Nokia no matter what joint ventures they will do with Microsoft or whoever.
This is my last post as I do not use a nokia phone anymore.
By the way, anyone interested in buying a E72 and the latest, extraordinary, state of the art nokia e6?
2012-09-19 12:35 - edited 2012-09-19 12:38
hashanga, no point informing them, I also inquired about the new Keymat in May and they were clueless. Softlogic doesn't seem to be the best representative for Nokia, they don't have the latest phones (no Lumia range as far as I know), and not even the latest accesories (like the Nokia Purity headsets) They don't even have simple things like E6 leather pouches like the one given in the box - had to go to Liberty Plaza and get one from a shop there.
When I bought my E6 from them last September, they were still selling the 5800!!!!
There isn't even a localized website for Nokia in Sri Lanka, which seems a bit odd when for such a small country, majority of the population (not those who can afford iPhones/Blackberries/upper segment androids) swear by Nokia!
2012-09-19 12:36 - edited 2012-09-19 12:38
Any Forum Admins reading this might want to tell your HQ to have a closer look at how the operations in Sri Lanka are run in terms of product range and maybe evaluate service quality as well. The only new Nokia phone I've seen them advertise lately is the 808 pureview.
UK residents - this is how I got NOTIFICATION LIGHTS WORKING on NOKIA E6-00
First I rang my Nokia Centre (Grimsby UK) and explained my problem.
They said they would order a new (updated) D pad (this type has a small opaque square in the centre of the D pad).
They rang me a couple of days later to say it had arrived so I made an appointment to take my E6-00 in to them.
I took my E6-00 in a couple of days later and left it with them for ONE HOUR (I did NOT have to clear software etc).
One hour later I called back to Nokia Centre and was given my phone that now had the different D pad fitted.
WORKS PERFECTLY - missed calls, missed SMS - the notification lights flash away happily and are EASILY seen.
(remember that Nokia do NOT provide notification lights for missed eMails).
The Nokia Care Centre in Grimsby UK did a perfect job - NO CHARGE as it was under warranty of course.
About a half year ago, I contacted Nokia about the D-pad, notification light problem.
For two times I send my E6-00 to NokiaCare (ProAssist) in the Netherlands. Two times it came back with nothing changed. I put everytime a note of the problem from the notificationlight by the phone when I send it in. I also send an email with the problem. But nothing happened. Very fustrating and my phone was more than 5 weeks gone! I spoke to the people from Nokia Care on the telephone and they were very sorry everytime, but it didn't work. Again nothing happened. Only the glass was new for two times.(wasn't even broken or damaged?!)
Now for the third time, I've to sent it over... Another 3 weeks? So bad.
How can this happen?
Don't they know what they are doing or something like that? Or is there personal not qualified?
So it seems to depend which country you're in! Well done Nokia in the UK, well in Grimsby at least. Nokia Care in Denmark assured me over the phone that the problem would be solved if I sent it off to the 3rd party repair centre Nokia uses. That was a back-down from an initial "just a moment, Sir, don't worry, we'll find a solution to your problem."
Alas, because all the Nokia Care folk I've spoken to over the past 8 months are totally obvlivious to the D-pad problem, I have no confidence in receiving a modified phone from TeleCare in Jutland (they've just closed their service point in the most densely populated part of Denmark - the capital, ).
So far, Nokia has lost an E70 for me and my first E72 was "on vacation" in the Czech Republic for a month. I think a new approach is necessary. I believe the best solution would be for users to register a service request with the 3rd party service partner (in the case of Denmark, TeleCare), who would inform them when they had the D-pad (Keymat) ready to fit, The user would then send them their phone and get it back within a week.
Despite the millions of phones sold, defects like the D-pad - in effect a painted-over window - should, in My Humble Opinion, get some kind of priority in the repair system.
Nokia needs more critical users - why not get your tech-savvy Nokia-user friends to join in here (serious contributors only!)
Wow - you guys are certainly having your problems - my experience was excellent and the phone is working perfectly with the notification lights doing their job.
My UK (Grimsby) Nokia Care Centre did a superb job - no fuss - no hesitation - no wasted time - just a quick and perfect job.
I wish you good luck with your efforts.
I've placed a service request for the new D-pad keymat for my E6 at Nokia Care Centre, (Fones 4 U), Vileparle West, Mumbai. Let's see how the service turns out... keeeping my fingers crossed.
Just got a brand new Nokia E6 replacement under warranty. It has the notification problem though with the old keymat. Took it to a local Nokia care centre here in the UK who knew nothing about the fix but have ordered a replacement keymat. That was 3 weeks ago and they said that they've heard nothing back from Nokia as to a delivery date and it might be that the part is no longer available.
Is this keymat still available? Can anyone advise which Nokia care centre in the Uk could get this done onsite without me having to send the whole phone off to Nokia for weeks on end with the risk that they won't actually replace the keymat? Why is it so difficult to get a simple fix done?