Re: Nokia E6 doesn’t have notification light

vyenky · ‎2011-12-07

Hi Traume,

Thanks for the update and pictures.

I have sent the link of the discussion forum and the pictures to Nokia Care.

Nokia India should also implement this in India to help all E6 users.

Regards,

Vyenky

vyenky · ‎2011-12-08

Hello,

No response from Nokia India yet about the solution time frame.

As per Nokia Care, some internal essential processes within Nokia India are delaying the solution progress.

Regards,

Vyenky

h_dodeja · ‎2011-12-08

And because of this we the customers are the sufferers!!!!!!

vyenky · ‎2011-12-08

Vyenky

vyenky · ‎2011-12-11

it seems there are some positive things happening. Let's hope for good. I will post as soon as i get confirmation from nokia care.

Vyenky

vyenky · ‎2011-12-15

Hello all,

Nokia Care has ordered a Dpad/Keymat to Nokia India, which is suppose to solve the notification light problem.

I will update again after I get the new Dpad/Keymat fitted to my E6. This will suffice everybody's requirement.

Vyenky

Andrei1987 · ‎2011-12-15

I think it's a little bit late for that.

And there are other problems whit the E6, that are not solved. The weak vibrations were, what bothered me the most

akulp · ‎2011-12-15

Hi,

just to inform U.

Nokia Slovenia (Europe) also have new keyboards. I'm getting a new one tomorrow.

gogogo_none · ‎2011-12-15

It's not coming to Indonesia? Because this week I've came to nokia care and they said that the fix is in software, I'd almost died because of laughter.

My trust level to Nokia is dropped so hard because of that, lack of coordination, and releasing defected products

vyenky · ‎2011-12-17

It is almost one week and Nokia Care is still waiting the new Keymat/D-pad from Nokia india....

Does it should take so long?

Vyenky

vyenky · ‎2011-12-19

I am slowly running out of patience.......

Vyenky

John_Tesla · ‎2011-12-19

Moved:

Mod Edit: Double post removed.

vyenky · ‎2011-12-20

Hello,

I spoke with Nokia Care today.

Nokia India Does not have the D-pad/KeyMat in their stock. So I dont know how much long this will take.

Vyenky

4Cu2 · ‎2011-12-22

Hi,

All India Care points should be aware of this issue and be able to provide new keymat as a solution. We will try to check this issue and ensure that they are able to provide the new keymat asap.

I'm working at Nokia, but all my posts represent my own views and these should not be mixed up with Official NOKIA statements.

vyenky · ‎2011-12-22

Hi 4Cu2,

Your help and intervention is required here. My Nokia Care does not have the new Key-Mat and I dont think Nokia India also has it, as Nokia Care has logged the call to Nokia India almost 14 days back but still Nokia India is still not aware from where to get the New Key Mat. As per Nokia Care Nokia India is searching from where to get the New Key-Mat.

Inspite of presence of the solution, issue is not being resolved. At least Nokia India can provide a fix time frame for the solution.

There are many users in India who has this problem but still the problem is not resolved.

Thanks for your concern and help.

Regards,

Vyenky

vyenky · ‎2011-12-22

Hi 4Cu2,

I can urge Nokia India to replace my handset if this issue is resolved in the new batch of E6 phones.

Instead of wasting time in searching the Key-Mat they can replace my handset if this issue is resolved in the new latest batch.

Please confirm.

Regards,

Vyenkatesh

Vyenky

vyenky · ‎2011-12-24

Hi,

Called Nokia India helpline and explained the case to them and also written on Nokia India's facebook wall. They have advised me to write an email to nokiaindiadigitalmarketing@ovi.com.

Let's see.

Regards,

Vyenkatesh

Vyenky

Mishka · ‎2011-12-26

Goog day dear support!

I've tried to call to NOKIA customer center in Russia and they don't know any problems with that notification light.

IT is STRANGE!

How can I replace the button for the better notification light in Russia?

Thank you for answer!

vyenky · ‎2011-12-26

Hello All,

Got a call from Lady from Nokia asking about the problem. repeated the same story right from the beginning to her.

She listened to me patiently. Then said.. somebody will call me again... Hope I dont need to explain this again..

Exactly one month completed since I logged the call at nokia Care still no solution provided.

Vyenky

vyenky · ‎2011-12-28

Hello,

One more Call of another lady from Nokia. She promised me that my Key-mat will arrive in 8-10 days.

As per her due to christmas their head office ( dont know if she means Delhi or Finland) is closed. So They can not do any thing at present. I dont know even after 3 weeks of order from Nokia Care how they could not get the part?

Vyenky