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Re: Nokia E72 .log file on phone memory increasing

Mobile Visionary
thetao
Posts: 1,016

Re: Licensersrv.log allocates a huge amount of space on C:

Mobile Guard lets you access the entire C: drive, including the protected C:\Private and C:\Sys directories (view only), which is more than Xplore can do.  Any other suggestions I'd have would just be more clumsy subsets of trying Guard's Analyse Storage.  Please give it a try.

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Advisor
abhishec2000
Posts: 18

Re: Licensersrv.log allocates a huge amount of space on C:

Hi thetao,
As advised by you I have installed Mobile Guard and analyzed my phone memory but like Xplore it also failed to locate any file(s) that can possibly occupy space as high as 141 Mb as displayed under Other Files as a result of phone memory scan....can you suggest something other than hard reset
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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

Hmm, in Mobile Guard's File Manager, do you have Show enabled for all the settings in Options -> File Manager Settings? Also please check the sizes of the C:\Private and C:\Sys directories (highlight directory, Options -> Attributes). If those don't yield interesting results, you could check the other directories, too... Don't give up yet!
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Hi...everything was enabled as you suggested...the details of each folder under C drive are as follows;
Data = 188.0 K
Predic= 8 B
PRIVATE= 94.6 M
RESOURCE= 8.1 M
share= 266 B
SYS= 18.3 M
SYSTEM= 1.1 M
xmppui= 0 B

Please suggest whether it is safe to delete contents of the PRIVATE folder?
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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

[ Edited ]

The Private directory on my E73 is only 21.2 MB, so you're now making progress. :smileyhappy:  Both Private and Sys (and some other files, too) are protected by the OS, so you can't delete anything there without hacking the phone.  Think of Private as similar to the Windows registry, so even then you'd want to be very, very careful.  What you can do is go through the (admittedly dozens of) directories in Private to find exactly where the issue lies.  Perhaps record every directory larger than 5 MB...but I think the bulk of that 94.6 MB will be in one place.  From the directory name and its contents, we should be able to deduce what it does and then hopefully find a fix.

 

At this point, though, you may want to take stock of what's on your phone.  Do you have lots of email messages, large attachments, text messages, photos, etc., stored there?  They would all live in Private.  The phone also stores a pictures database there.  I don't know if Calendar or Contacts data could run up Private that much, but keep them in mind, too.  Some comments above (?) also mention Bluetooth file transfers.  If you think temporarily reducing the number of emails synced to your phone, removing an email account you rarely use, temporarily removing an unusual 3rd party program, etc., might have an effect, then give it a try.  Otherwise, please check the numbers.

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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

Addendum: calendar, contacts, and messages aren't typically counted as part of "Other Files", so the fix probably isn't so straightforward...

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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Under the PRIVATE directory there is a folder 20003c0a with size of 41.5 MB...it has a file Inbox_w.db which alone occupies a size of 33.4 MB although I have only 5-6 e-mails in total for all my 4 configured mail boxes
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Addendum:

Under the PRIVATE directory the folders details which are worth noticeable are as follows;

Folder File Size
===== ===== =====
102072C4 reserved 19.1 MB
20003c0a Inbox_w.db 33 MB
20003c89 Settings_1_V_1_1.db 12.5 MB

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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

[ Edited ]

abhishec2000 wrote:

102072C4 reserved 19.1 MB

Did you notice the "FotaState" file in this directory?  This one appears to have files for managing firmware updates through the phone's "SW Update" app.  The date stamp on each of my files (Options -> Attributes) matches (mostly) the "Latest Update" time on the  *#0000# "software version" screen.  So these files are affected only when SW Update actually installs new firmware.  My "reserved" file is 976.6 K.  Short of trying a *#7780# soft reset, I can't think of a solution, besides waiting for the next firmware update. :smileysad:  Probably leave this alone for now.


abhishec2000 wrote:

20003c0a Inbox_w.db 33 MB
20003c89 Settings_1_V_1_1.db 12.5 MB

Both directories are part of Nokia Email.  I assume you use Nokia Messaging for at least one of your four accounts?  The Nokia Messaging service is disabled on my E73, and my email is stored in a different directory, hence the question.  (This also puts me at a disadvantage, as I can't test anything here myself.)  Is there just one file that starts with "Inbox" and ends with ".db"?  If so, this appears to be a shared database for all four mailboxes.  I am also surprised at the size.  The 12.5 MB Nokia Messaging "settings" file makes even less sense.  Mine (unused?) is 10.9 K.

 

My advice is to delete your mailboxes, one at a time, and see if that affects the file size.  If removing the first one has no effect, you may or may not wish to continue.  Before quitting, force the .db file to update by sending yourself an email, and then check again.  If re-adding the mailbox makes either file even larger, that would also be good to know.  When you check Options -> Details -> Memory for the Phone Memory in Nokia's File Manager, does the size of "Messages" suggest anything is awry?  I would need to check again here, but I believe mine counts both SMS and Email stored on the phone.  It would be interesting if it failed to count email pushed through Nokia Messaging, or this huge email database.  A soft reset might also help, but save that for last.  Might you have a "Refresh All" option somewhere in your Nokia Email settings?  What if you log in through http://email.nokia.com ?  (I don't see a login option any more, but perhaps you see something different?)  If refresh isn't an option, then I wonder if Nokia Tech Support has any interactive control over Nokia Messaging?  Basically, I'd like a way to flush and rebuild these files from scratch, but am not sure how to go about it.  If nothing above helps, I may have one other idea, though... :smileyhappy:

 

Let me know what you find.

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Advisor
adn1
Posts: 29

Re: Nokia E72 .log file on phone memory increasing

I suggested a software update without Traveler , Font magnifier ... . I hope that nokia will do it for us !!!

Nokia E72 V091.003
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Yes I have checked and found that the size of this file Inbox_w.db is gradually increasing with each mail coming into my mail boxes...even deleting the mails totally and refreshing the mail boxes do not help to decrease the size of this file....there is also another file Inbox.db in the same folder but that is only 3.9 K and its size is not increasing with time....and surprisingly the size of the file Settings_1_V_1_1.db is also increasing day by day though at a rate much slower than Inbox_w.db.....:smileysad:
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Hi adn1,

Thanks a lot for your suggestion...will try next time I will go for a firmware update (when I will run out phone memory :smileyhappy:)...but the problem seems to lie with the mails coming in the inboxes of accounts associated with Nokia messaging account
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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

What did you mean by "refresh the mailboxes"? Is there an actual Refresh button somewhere? Did you try removing a whole mailbox instead of individual emails? If none of that helps, I see a new email client, 3.21, is available for the E5 and likely soon for other FP2 phones. Removing all four mailboxes and installing that (or even temporarily installing the old 3.05 beta from the Nokia Labs site) might also help flush out those files.
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

By refresh I meant the Synchronize All option....I haven't tired deleting the mail boxes....will try when I will run out of space further....if that also doesn't work will try to install the beta mail client....but all seems to be patch works as the mail problem is with the firmware which keeps on storing loads of such junk files in phone memory :smileysad:
Thanks for your guidance all through to track the source of the problem...Thanks a lot :smileyhappy:
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Hi thetao,

Just did the below mentioned activities following your advice:

1) Removed all the four mailboxes (Phone Memory = 104.5 MB)
2) Restarted the phone (Phone Memory = 104.5 MB)
3) Updated the e-mail client using software updater
4) Restarted the phone (Phone Memory = 104.5 MB)

Please note that my PRIVATE folder still shows that file Inbox_w.db even after performing all these steps and its size is 36.5 MB now and I am sure it will grow even more in future if I reconfigure the mail boxes
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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

I just skimmed the comments above again, but can't tell if we've fixed anything yet.  Is the "Phone Memory = 104.5 MB" an improvement or not?  "Synchronize All" wasn't the option I was looking for.  There is a way to tell Nokia Messaging to "Rebuild All", i.e. to flush most (and hopefully all) server-controlled files and rebuild them from scratch.  (Trust me, hehe.)  I just have to see if it's a feature that either we or Nokia Support can easily access.  Gimme a day or two...

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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Thanks a lot for your help....will surely wait for your reply....till then I will not reconfigure any of my mailboxes again....and no the phone memory has not improved even a bit by the processes of removing mail boxes and upgrading the mail client version :smileysad:

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Mobile Visionary
thetao
Posts: 1,016

Re: Nokia E72 .log file on phone memory increasing

I got an answer.  Nokia Email is based on a commercial product Nokia used to sell called Intellisync.  My company used to sell it, and I knew it intimately.  Intellisync has an option to '"refresh" an entire account, meaning to wipe out any server-installed files (email and hopefully Settings, too) and download everything again.  This used to be in the Intellisync client, but was removed (for simplicity's sake, I assume) from Nokia Email.  The feature is still available to Nokia technical support, but the trick is that you must insist on speaking with "Central Technical Support".  Apparently not every Nokia office has interactive access to the Nokia Messaging Servers.  Central Support can either refresh the account (which will trickle down to your phone), or outright delete your Messaging account (phone results unknown).

 

As nothing we've tried so far has had any effect, be prepared for this to fail, too, and perhaps make a backup with Ovi Suite before placing the phone call in case those databases double in size instead of shrink.  But that is my absolute last ditch suggestion.  If you try this, please post the outcome so we know if it works. :smileyhappy:

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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

thanks a lot for your help and support...will surely give it a try when I will totally run out of my phone memory...but before that I would like to opt for the firmware upgrade in hope of getting a solution to my problem... :smileyhappy:
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Advisor
abhishec2000
Posts: 18

Re: Nokia E72 .log file on phone memory increasing

Hi thetao,

I was just thinking about this....if I uninsatll the email application from my phone, how can I reinstall it back and from where...because I can't find it in the OVI store.....
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