[ManarH]

My problem is that I wanto to format my phone memory because theres some major issues with my phone

Ofcourse i would like to create a backup with my contacts, messages , everythingg

When i connect my Nokia E5-00 to my laptop using Usb Cable, the nokia pc suite cannot view my messages or my contacts or any calender entries.
I tried backing them up, but the problem persists, pc suite cannot back them up, but can backup other items such as notes, gallery files, sttings..
i also cannot synchronise my contacts from phone to pc

i tried reinstalling the Pc support on my phone, i deleted the sms, contacts and mms ds plugins and reinstalled the support, it installs succesfully , but it wouldnt solve my problem

Model: nokia e5-00
Software version: 101.003
version date: 27-jun-2012
please help me , thanks in advance.

[aspergerguy]

@ManarH

Just to clarify you are using PC Suite here rather than Nokia Suite?

[ManarH]

yess Im using nokia PC suite, but i also tried the Ovi suite and the Nokia suite and the problem still persists.

[ranaprashant]

take out the memory card and try

also check if the contacts/messages are being saved on the memory card or not