[SiavashTechDaD]

Hey Guys

I have a nokia E7 with Belle update , previously I had the Microsoft apps installed on my phone and for some reasons I had to do a full format and restore of my phone. My phone restore was only SMS and contacts.

Then I tried installing the Microsoft apps again and after the installer file downloads , it ask me if it can download a 21 MB file , so I press yes and then it says " the connection was lost , canceling the installation "

I am sure my network connections are OK, all the other applications download and install perfectly and I have tried it over 3G and Wifi. To be sure I did factory reset and it did not work.

even when it creates an icon for smart installer , the same thing happens.

I have tried anything it reached my mind and did not work, do you guys have anything else that might work?

[aspergerguy]

@SiavashTechDad

When you say full format did you mean *#7370# or three key depressed power on "hard reset" as the latter can remove some essential files, which re-installing existing device software with Nokia Suite > Tools > Software updates won't correct? It can mean visit to Nokia Care facility for software to be completely re-installed to return device to "Out of box" state.

[SiavashTechDaD]

@ aspergerguy

to be more detailed , I have to say I did the hard reset with  *#7370# , and before that I had formatted the mass memory as well, so after all that  the phone was just like the first day I got it.

I check if update can fix it , but the update from phone or PC Ovi suite does not show any updates for Microsoft apps .

Even I did a reinstall of the firmware via PC with ovi suite update , and it did not work eighter. 

I remember when I got the phone the Microsoft app was not installed and I downloaded it via the store application on the phone. But now it does not work.

Is there any where I could download the complete application package and install them manually ?

[aspergerguy]

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SiavashTechDaD wrote:

I have to say I did the hard reset with  *#7370# , and before that I had formatted the mass memory as well, so after all that  the phone was just like the first day I got it.

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Have a horrid feeling that your formatting mass memory has achieved same result as "hard reset" especially if you can't access Nokia Store upon device. Nokia Care facility can re-install software completely including eMMC content which truly returns device to "Out of box" state.

Have you tried "Googling" for "Microsoft Apps 2.01 (5616)"?

You will need to install Pixi enablers first, if I remember it correctly.

[SiavashTechDaD]

Thank you very much

i think i have to add that the nokia ovi store is working perfectly and all the other applications download and install perfectly , this problem is only for Microsoft apps.

[aspergerguy]

@SiavashTechDad

Thanks for clearing up any confusion and my comment regarding "Googling" for "Microsoft Apps 2.01 (5616)" remains. I refuse to upgrade my E7-00 from Symbian Anna so can't experiment further with this issue unfortunately.

[SiavashTechDaD]

i downloaded and installed the Pixi , but when i want to install the microsoft app i get the error " the sis is not supported"

[SiavashTechDaD]

Finally 

i managed to download the files for Micrososft apps directly and installed them on my phone and now everything is functional.

thanks for the helps

[greenlinus]

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SiavashTechDaD wrote:

Finally 

i managed to download the files for Micrososft apps directly and installed them on my phone and now everything is functional.

thanks for the helps

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from where exactly? I've the same problem