Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.

Update unsuccessful

Registered Member
Posts: 1

Update unsuccessful

I tried to install the current software update on my Nokia E63. The update (109 MB) gets downloaded to my PC but after that i get the following error:


Could not connect to the server. The software updates server could not be reached. Make sure the internet connection is working and try again. If the problem persists check your firewall settings or contact your network administrator. You can still install prevously downloaded software updates.


I even switched off my firewall and tried, but in vain.


Please help me out. 

Please use plain text.
Ex-Moderator (Retired)
Posts: 1,302

Re: Update unsuccessful

Hi jambox911,


Welcome to the Nokia boards.


Please completely delete Nokia Suite off of your PC with this tool. Once Nokia Suite has been deleted, you can reinstall the software via this link. This will clear up any bugs within Nokia Suite that stops you from performing the software update. 


Let me know how you get on!



If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.
Please use plain text.