[scsi]

hello, my english is not so good

i want to update my nokia e75 via usb cable.

actual firmware is 110.48.125

new firmware is 202.12.01

i tried it with *#0000#

look for updates

...

connection failed...

i have tried it even over ovi suite and nokia pc suite.

firmware is downloaded to my pc. but during installation, i get following report; installation failed, check usb cable ....

if i transfer videos or pictures over ovi suite or nokia pc suite, i don"t have any problems. it"s working perfekt without breaking

[scoobyman]

Hi scsi

At this point in the process after firmware has been downloaded to temporary folder on PC, Nokia Software Updater has to disconnect from PC Suite mode connection to a BB5 ADL loader and as this is not happening for some reason the process times out. You don't say which Windows version you are using, but if installation of Nokia Software Updater application goes wrong it can be difficult to sort out due to corrupt registry entries left behind unfortunately.

[somac]

Hello,

i have the same issue, tried OTA, with NSU (W7, virtual XP clean install, XP - laptop, desktop PC, lots of USB slots, localized version of NSU) but still it cries out that i should plug the phone directly to the USB. Annoying. Any advice?

[nielsen]

I do also experience that error.

I've tried to uninstall all Nokia applications, sw updater, Ovi suite incl. usb cable drivers, but im still not able to update the firmware.

The update process has worked fine until now.

Looks like a generel problem with that update!

OS: Windows 7 Enterprise

HW: Lenovo ThinkPad T410

Help!

[scsi]

hello, sorry i forgot my password for scsi, so i write whit this account. i have tried to update from 4 different computers. there i used windows xp prof, windows vista ultimate, windows 7 home. without success.

i do use even original nokia cables.

i think, it´s general problem as nielsen said, and hope, nokia will fix it soon

[hakanbr]

Hello.

I have the same problem when I tried to update to the latest version.

When I spoke to Nokia Support they told me that there is a problem i you try using an USB-connection on the front of a desktop computer since they are using a USB-hub and are not "real" USB-connection.

They told me that a number of users have been helped by using the USB-connections on the rear of the computer instead.

Very strange solution and it didn´t help me but I thought I let you know anyway since it have helped others.

[shsrosa]

Hello

I have the same problem to update. When using Software Updater I get the message that the USB-cable should be connected direct to the computer which it is. If I try to update from the device I get the message that there are no updates available. But when I enter the product code I can see that 211.12.01 should be the latest. So something must be wrong with this version.

[Haberg]

I have the same problem with the update. Is there a way to download the 211.12.01update manually?

[scsi]

it will be very good when we can download the update manually.

İ dont know if you have any problems with the network. i have 2 nokia phones.

the one is nokia 6230i

and the other is e75

if i put in my simcard in to nokia 6230i and cruise with my car, i dont have any problems with network.

with e75, i often get lost the connection to the network.

[nielsen]

Sounds like Nokia is buying time with the usb port explanation.

I've tried on 3 different laptops with different cables, all connected directly to the pc. Used Software Updater, Pc Suite & Ovi Suite on both W7 and XP OS.

Also tried on 3 different E75 phones.

Nothing works.

Lets hope Nokia fixes this issue soon.

[bweeber]

Hmmmm,

I would suggest this:

- backup your device with OVI or PcSuite

- exit OVI or PcSuite completely (click on the icon in the try and choose "exit")

- download the Nokia Updater Software from nokia and have a try

- unplug the phone

- if you keep having this error hard reset your phone with *#7780# this will erase your phone completely and put it back to factory default

- start OVI or pcSuite and choose "connect phone" , do not plug it in unless the screen tells you.

- accept the software updates on the phone

- close OVI or pcSuite completely

- start nokia updater and update

- if that fails also I ran out of ideas.

Jeff

[scsi]

bweeper, i have done it. it's not working. i think this bug must be fixed by nokia.

i can not run every processes i vamp.

i want only to update the firmware, because my phone  has low percormance

[jatho]

I have the same problems, then I try the Beta Nokia Software Updater!

Now it succeed updating!

[scsi]

thank you jatho,

the problem has been solved.

i have downloaded this software

http://nds2.betalabs.nokia.com/NokiaSoftwareUpdater/NokiaSoftwareUpdater3Setup_EN.exe

as jatho said...

for smoothness update, stick out all other usb cables from your pc.

update takes about 7 minutes

very luck

[nielsen]

Thanks Jatho,

it worked here too :-) Now I have the new firmware.

/Nielsen

[Haberg]

scsi, thank you for the link. Installing the new Nokia Software Updater solved the problem for me. 

[knorse]

Thanks ... FINALLY it works ..

[sababa]

Thanks, scsi, for curing a major headache.  Beta updater worked here too.

[gustavlund]

Same goes for me. Now it works.

Scusi could you please put this thread as solved, so others could find the solution and enjoy the firmware upgrade.

(was it only me who noticed that the phone was far more quicker changing menues after the FW upgrade )

[Rich5ltr]

Thanks for the link, this worked for me too, I can now update to teh latest version of the software 212.02.01