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Nokia Maps web didn't show my favourites

Sage
Loureiro
Posts: 137
Accepted Solution

Nokia Maps web didn't show my favourites

I'm not able to see my favourites in nokia maps web version.

Any ideas?

Nokia Lumia 820
Nokia 701
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Mobile Overlord
farby
Posts: 18,052

Re: Nokia Maps web didn't show my favourites

Did you synchronise from your Phone ? Try again and confirm ..

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Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites

@ farby,

Hi,yes i synchronise from phone,and favourites list in Nokia Maps web remains empty.

I create a new favourite in the web to test but the favourites list remains empty again,synchronise again from the phone,i was able to see the old ones and the new one.....

Nokia Lumia 820
Nokia 701
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Mobile Overlord
aspergerguy
Posts: 10,000

Re: Nokia Maps web didn't show my favourites

@Loureiro

 

Checked adding route and synchronising 700 Belle with http://maps.nokia.com with no display issues at time of this post.

Happy to have helped forum with a Support Ratio = 42.5

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Professor
hpholm
Posts: 411

Re: Nokia Maps web didn't show my favourites

[ Edited ]

In Denmark, using Internet Explorer 9 on Windows 7, fully updated:

The Favorites pane of http://maps.nokia.com/ is empty as shown in the screen capture of the first post.

 

Sync to and from phone works normal - but the grey star does not turn yellow when adding a place or a route to Favorites, and the Favorites pane is still empty.

 

It has been like this for a while.

 

--

Hans

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Mobile Overlord
farby
Posts: 18,052

Re: Nokia Maps web didn't show my favourites

[ Edited ]

Not sure whether this has something to do with the IE Settings..

Confirm Tools-->Internet Options-->Privacy ...setting is NOT set to Block all cookies..

..also if you have other Browser like Firefox that gives same results ...?

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Professor
hpholm
Posts: 411

Re: Nokia Maps web didn't show my favourites

Hi farby,

I tried the usual tricks, set cookie handling to allow all, clear browser cache, add maps.nokia.com to trusted websites: the Favorite pane remain empty.

 

The problem may have started after the latest Microsoft Update, I have not changed anything that I am aware of...

Anyway, the issue is not important enough for me to install other browsers with more security flaws - I just wanted to confirm Loureiro's observations.

 

--

Hans

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Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites


farby wrote:

Not sure whether this has something to do with the IE Settings..

Confirm Tools-->Internet Options-->Privacy ...setting is NOT set to Block all cookies..

..also if you have other Browser like Firefox that gives same results ...?


Hi farby,still not working....
i use IE9 and Google chrome,same situation on both.
tried in my laptop and desktop running windows 7 fully updated.

 

Nokia Lumia 820
Nokia 701
Please use plain text.
Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites


hpholm wrote:

Hi farby,

I tried the usual tricks, set cookie handling to allow all, clear browser cache, add maps.nokia.com to trusted websites: the Favorite pane remain empty.

 

The problem may have started after the latest Microsoft Update, I have not changed anything that I am aware of...

Anyway, the issue is not important enough for me to install other browsers with more security flaws - I just wanted to confirm Loureiro's observations.

 

--

Hans


Hy Hans,

I have to agree with you,the problem may have started after the latest Microsoft Update.

I try to restore the PC to a previous date,but i don´t have any points of restore before the latest Microsoft Update.

Nokia Lumia 820
Nokia 701
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Mobile Overlord
farby
Posts: 18,052

Re: Nokia Maps web didn't show my favourites

If you want to try...

On Windows 7 you may go to Start-->Control Panel-->Programms-->Programms and Features-->View Installed Updates ...Index with Date and Uninstall the last ones...

You may again install them thru' Start-->Control Panel-->System & Security-->Windows Updates ...

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Professor
hpholm
Posts: 411

Re: Nokia Maps web didn't show my favourites


Loureiro wrote:

Hy Hans,

I have to agree with you,the problem may have started after the latest Microsoft Update.

I try to restore the PC to a previous date,but i don´t have any points of restore before the latest Microsoft Update.


That was just a wild guess, please don't roll back your Windows installation!

The Favorites pane also doesn't work on my laptop with Windows XP and Internet Explorer 8, without the latest updates.

 

It is something for Nokia to solve IMO.

 

--

Hans

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: Nokia Maps web didn't show my favourites

Sorry neglected to mention earlier that with Safari browser upon Mac there are no current issues!

Happy to have helped forum with a Support Ratio = 42.5

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Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites

Thanks guys for your opinions and suggestions,But i'm gonna wait a few days to see if Nokia solve this.

Nokia Lumia 820
Nokia 701
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Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites


aspergerguy wrote:

Sorry neglected to mention earlier that with Safari browser upon Mac there are no current issues!


Hi aspergerguy,i guess this means that this is an issue with windows 7....

Nokia Lumia 820
Nokia 701
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Mobile Overlord
farby
Posts: 18,052

Re: Nokia Maps web didn't show my favourites

[ Edited ]

Why different behaviour on my PC with Windows 7

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Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites


farby wrote:

Why different behaviour on my PC with Windows 7




:smileyfrustrated:
I try,Mozilla firefox,Safari,Opera,Google Chrome,IE9,didn't work in any of them...
Deleted windows updates from this month,(the ones who is showed up,because there are some that can't be deleted after the update is done) didn't work either.

 

Nokia Lumia 820
Nokia 701
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Registered Member
JoMC
Posts: 2

Re: Nokia Maps web didn't show my favourites

Hi,

Same issue here (Windows 7, Firefox). Even on Mac OS 10.7.4 Safari same issue :
    Menu: Windows->Activity

http://maps.nokia.com/services/syncshare/favourite/list?types=location,route    internal server error

HTH

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New Member
OCReactive
Posts: 2

Re: Nokia Maps web didn't show my favourites

Same here, with XP and Win7 64 and Win8 32, in IE8 and IE10, in Chrome and Firefox 12 and 15.

http://i.imgur.com/lLrDA.jpg

 

Under Android it shows OK.

Nunc Est Bibendum!
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Sage
Loureiro
Posts: 137

Re: Nokia Maps web didn't show my favourites

I have contact the Nokia Care Line this is the answer i got:

 

"Thank you for contacting Nokia Care.


In response to your e-mail regarding your question about difficulties in accessing the site from Nokia Maps, Nokia announced that we are currently performing upgrades on our servers, so thank Nokia to continue to try to access the site. This issue is affecting only a few of our clients, so the Nokia regrets any inconvenience it may cause.


We remain, as of now, available to answer any questions you want to put us."

Nokia Lumia 820
Nokia 701
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Professor
hpholm
Posts: 411

Re: Nokia Maps web didn't show my favorites


Loureiro wrote:

I have contact the Nokia Care Line this is the answer i got:


Thanks for the info that Nokia is aware of the problem and working on it.

 

I'm puzzled why it works for some, when using a particular browser or particular cookie settings.

It worries me enough to do an extra backup of the favorites with LmManager on the phone ... just in case!

 

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